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The Angry Misadventures of Grouchy Churchy (Long)
Since I have been working as a bank teller for over eight months now I feel like I've gotten the most respect than my other previous jobs. I enjoy talking to the customers and that's one of the things I love about my job. Sure, I've had some unpleasant customers, but none that I felt upset about to write about on customerssuck.com until a few weeks ago.
Recently an old lady (early 80ish) came to my window asking for a copy of her statement from "XYZ" account because it apparently "never arrived" and she wanted to do her taxes "now." After I printed a copy of the latest statement and gave it to her, little did I know how she would turn out to be.
M: Me
GC: Grouchy Churchy
CSR: Customer Service Representative (Such a Super Lady)
M: Here you go ma'am. This document shows all the latest transactions since last month. (I printed it from a program which we normally use because it's very easy to access, quick, and normally what people need with no complaints. There is another program that gives ones that look exactly like the regular statement, but it's harder and slower to access.)
GC: *angrily* But what's this!? This doesn't help! I don't want this!
M: *calmly* It's the statement you wanted and it shows all your transactions,like the deposit you told me about. It's the one we normally give out to customers on the branch.
GC: *angrily* But THIS doesn't help!
M: OK, let me get you another copy. (Try to login to the other program, look for the right tab, then find the link from the right list, click on the link, then login once again, find and click on the appropriate link, then scroll and fill in all the details, then wait to process, click on the given links, than wait for it to load, then print, then wait for the printout to come out )
CG: God! What's taking you so long!?
M: Sorry ma'am, but this way it takes a bit longer to do. And here you go, the statement from "XYZ" account.
CG: THIS ISN'T MINE! This is "ABC" account!(She has two accounts and she is a signer on each, but she gave me that number, which actually connected to "ABC" account ) Give me what I asked you for!
M: OK, let me see what I can do. (Prints out the other one)
GC: *Looks it over* It says here that someone made a deposit in my account on this date! I want to know who did it! Here (Hands me the printout, then I look at the transaction, but all it mentioned was that a deposit was made for $692.77 on that date, but nothing else.)
M: I looked it over and all it mentions that a deposit was made on that date, but not who made the deposit. All cash and/or check deposits made in the branch do not show exactly who did it, unless it was an electronic deposit like direct deposit.
GC: So you can't find out?
M: Let me get our CSR to help me out, because I truly can't find out myself from my system. Perhaps she will be able to help me.
GC: OH, Lord!
M: *To CSR* Do you think you can help me how to find out who made a deposit into this customer's account? I'm having a hard time.
CSR: Let me check. (GC begins angrily explaining everything all over gain and how unprofessional we can't help her out exactly how she expects)
CSR: Our systems here won't be able to tell us, but I can give a quick phone call to our corporate offices to find out. It will not take long and that way we can help you out better.
GC: *Begins to sound like she's praying* Oh Jesus Christ! Give me the strength to put up with these [incompetent] people! (A couple of seconds later) *angrily* Nevermind! This bank ain't what it used to be when I opened my account [34 years ago] and maybe I should just close all my accounts! Let me just get some cash now and I want it in a special way! (I withdrew the money and gave it to her exactly how she wanted it)
M: *formally as she leaves* Thank you have a nice day!
GC: And I need to get into my safe deposit box now!
Later on I was talking about the situation and it appeared that every time she comes into the branch she always acts like that. She is never happy and very upset about something and treating all employees like they're idiots. She also threatens that she's going to close her accounts and move it elsewhere.
Although I know how that "praying" statement was so wrong on many levels, please DO NOT turn this into a religious argument. Let's just remember that we are discussing about SCs, OK?
Recently an old lady (early 80ish) came to my window asking for a copy of her statement from "XYZ" account because it apparently "never arrived" and she wanted to do her taxes "now." After I printed a copy of the latest statement and gave it to her, little did I know how she would turn out to be.
M: Me
GC: Grouchy Churchy
CSR: Customer Service Representative (Such a Super Lady)
M: Here you go ma'am. This document shows all the latest transactions since last month. (I printed it from a program which we normally use because it's very easy to access, quick, and normally what people need with no complaints. There is another program that gives ones that look exactly like the regular statement, but it's harder and slower to access.)
GC: *angrily* But what's this!? This doesn't help! I don't want this!
M: *calmly* It's the statement you wanted and it shows all your transactions,like the deposit you told me about. It's the one we normally give out to customers on the branch.
GC: *angrily* But THIS doesn't help!
M: OK, let me get you another copy. (Try to login to the other program, look for the right tab, then find the link from the right list, click on the link, then login once again, find and click on the appropriate link, then scroll and fill in all the details, then wait to process, click on the given links, than wait for it to load, then print, then wait for the printout to come out )
CG: God! What's taking you so long!?
M: Sorry ma'am, but this way it takes a bit longer to do. And here you go, the statement from "XYZ" account.
CG: THIS ISN'T MINE! This is "ABC" account!(She has two accounts and she is a signer on each, but she gave me that number, which actually connected to "ABC" account ) Give me what I asked you for!
M: OK, let me see what I can do. (Prints out the other one)
GC: *Looks it over* It says here that someone made a deposit in my account on this date! I want to know who did it! Here (Hands me the printout, then I look at the transaction, but all it mentioned was that a deposit was made for $692.77 on that date, but nothing else.)
M: I looked it over and all it mentions that a deposit was made on that date, but not who made the deposit. All cash and/or check deposits made in the branch do not show exactly who did it, unless it was an electronic deposit like direct deposit.
GC: So you can't find out?
M: Let me get our CSR to help me out, because I truly can't find out myself from my system. Perhaps she will be able to help me.
GC: OH, Lord!
M: *To CSR* Do you think you can help me how to find out who made a deposit into this customer's account? I'm having a hard time.
CSR: Let me check. (GC begins angrily explaining everything all over gain and how unprofessional we can't help her out exactly how she expects)
CSR: Our systems here won't be able to tell us, but I can give a quick phone call to our corporate offices to find out. It will not take long and that way we can help you out better.
GC: *Begins to sound like she's praying* Oh Jesus Christ! Give me the strength to put up with these [incompetent] people! (A couple of seconds later) *angrily* Nevermind! This bank ain't what it used to be when I opened my account [34 years ago] and maybe I should just close all my accounts! Let me just get some cash now and I want it in a special way! (I withdrew the money and gave it to her exactly how she wanted it)
M: *formally as she leaves* Thank you have a nice day!
GC: And I need to get into my safe deposit box now!
Later on I was talking about the situation and it appeared that every time she comes into the branch she always acts like that. She is never happy and very upset about something and treating all employees like they're idiots. She also threatens that she's going to close her accounts and move it elsewhere.
Although I know how that "praying" statement was so wrong on many levels, please DO NOT turn this into a religious argument. Let's just remember that we are discussing about SCs, OK?
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