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To make a long story short, my store may be sued by some lady because she believes she had a defective device and will not take a refurbished model as per the warranty.
Now, on to the long story:
I'm looking through the drawers, cleaning them out of stuff and I see a set of letters sitting in there and one is marked to the Manager of the store (which would hopefully be me
). The return address is from this DA so I know that this can't be good. I open the letter and read on (I was planning to post it, but I won't till everything cools down). Basically it read like this:
- Customer purchases a pda from us in April '06 and goes home happy. The guy that sold it is one of my stellar enforcers of the return policy, so I know he told her the right stuff.
- Customer has a problem with her screen in Mid-July and comes in to do an exchange with someone (not sure who it was). She's explained our return policy again and told that she needs to deal with Palm directly to get the problem fixed.
- At some point she send it in to get it fixed, with her SD card (which I know Palm says to not send with the device) and gets it back missing said card and the problem is not "fixed".
- She gets mad, and contacts Palm again and they offer to give her a new refurbished device (as it states in the warranty) and this gets her outraged.
- She contacts said DA and they in turn, instead of going after Palm, come after our outfit here.
She wants either 1), a new PDA and will return the old one when she gets it, 2) a check for $337.10 (the price of the PDA, shipping to Palm, and the "stolen" SD card), or 3) have our attorney contact hers and then start a law suit.
This lady is batsh*t out of her mind trying to come after us. Once it is out of our return policy; then Palm takes over for warranty no ifs, ands or buts. This lady is threatening us because she knows that my boss may cave in and give into her demands. This is going to be fun to see where it exactly goes. I'll keep you updated when I know more.
Now, on to the long story:
I'm looking through the drawers, cleaning them out of stuff and I see a set of letters sitting in there and one is marked to the Manager of the store (which would hopefully be me
). The return address is from this DA so I know that this can't be good. I open the letter and read on (I was planning to post it, but I won't till everything cools down). Basically it read like this:- Customer purchases a pda from us in April '06 and goes home happy. The guy that sold it is one of my stellar enforcers of the return policy, so I know he told her the right stuff.
- Customer has a problem with her screen in Mid-July and comes in to do an exchange with someone (not sure who it was). She's explained our return policy again and told that she needs to deal with Palm directly to get the problem fixed.
- At some point she send it in to get it fixed, with her SD card (which I know Palm says to not send with the device) and gets it back missing said card and the problem is not "fixed".
- She gets mad, and contacts Palm again and they offer to give her a new refurbished device (as it states in the warranty) and this gets her outraged.
- She contacts said DA and they in turn, instead of going after Palm, come after our outfit here.
She wants either 1), a new PDA and will return the old one when she gets it, 2) a check for $337.10 (the price of the PDA, shipping to Palm, and the "stolen" SD card), or 3) have our attorney contact hers and then start a law suit.
This lady is batsh*t out of her mind trying to come after us. Once it is out of our return policy; then Palm takes over for warranty no ifs, ands or buts. This lady is threatening us because she knows that my boss may cave in and give into her demands. This is going to be fun to see where it exactly goes. I'll keep you updated when I know more.
hee hee
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