Ok, so admittedly at my store we have a weird little system where we only have 1 button to push whether it's for credit or debit. After that, it's up to the computer to decide whether or not to do debit or credit. It has a mind of it's own. I have a debit card, and out of the 50 times I've bought things there with it, it asked for my PIN once, all the other times it made me sign for it.
Well today I had a lady come in the store and buy some glue sticks or something like that and she says
SC: ATM
Me: *Pushes button that says "charge"*
The order goes through and it prints out the receipt with a slip for her to sign, and I hand it to her
SC: I said ATM
Me: It comes out of the same account it doesn't matter whether or not it's atm or credit.
SC: Yes, but I said that I wanted ATM, and you gave me credit
Me: Yes, but that's because I only have 1 button to push. After that the system has a mind of it's own. It's really not up to me.
SC: Yes, but that is not the issue here. I wanted to get cash back from my purchase.
Me: We don't do cash back here anyways so it wouldn't have mattered
SC: That is not the issue here! You should tell me this before I swipe my card.
Me: We aren't required at all to tell you whether or not we give cash back.
SC: That isn't the issue here! I wanted ATM, and you gave me credit.
Me: Ma'am it comes out of the same account
SC: That isn't the issue here! You should have told me.
Me: Ok, ma'am, next time you buy something here I'll let you know.
SC: Good that's what I wanted to hear. *signs slip*
as she's walking away I hear her say under her breath "Now I have to go somewhere else to get my cash." WE DON'T DO CASH BACK ANYWAYS LADY! WERE YOU LISTENING TO ANYTHING I SAID!?!?
Well today I had a lady come in the store and buy some glue sticks or something like that and she says
SC: ATM
Me: *Pushes button that says "charge"*
The order goes through and it prints out the receipt with a slip for her to sign, and I hand it to her
SC: I said ATM
Me: It comes out of the same account it doesn't matter whether or not it's atm or credit.
SC: Yes, but I said that I wanted ATM, and you gave me credit
Me: Yes, but that's because I only have 1 button to push. After that the system has a mind of it's own. It's really not up to me.
SC: Yes, but that is not the issue here. I wanted to get cash back from my purchase.
Me: We don't do cash back here anyways so it wouldn't have mattered
SC: That is not the issue here! You should tell me this before I swipe my card.
Me: We aren't required at all to tell you whether or not we give cash back.
SC: That isn't the issue here! I wanted ATM, and you gave me credit.
Me: Ma'am it comes out of the same account
SC: That isn't the issue here! You should have told me.
Me: Ok, ma'am, next time you buy something here I'll let you know.
SC: Good that's what I wanted to hear. *signs slip*
as she's walking away I hear her say under her breath "Now I have to go somewhere else to get my cash." WE DON'T DO CASH BACK ANYWAYS LADY! WERE YOU LISTENING TO ANYTHING I SAID!?!?
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