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This is tech stuff, but it's more sucky than tech, I think.
The call started off badly...
Me: Thank you for calling...
Customer: All I want to know is how long is the internet going to be out?
Me: I didn't know it was out.
Customer: It's out, all right. This whole @#$#ing service sucks. You think it's going to be fixed tonight? Tomorrow? Later this week? When somebody gets around to it?
Me: I'm not showing that there's any outages. And I've been around long enough to know when we're just getting the first reports of one.
Customer: You're saying you know what you're doing? Well, that's unusual.
Me: Whatever. Let's go over the lights on the modem...
Customer: I know what the lights on my modem mean. I know computers. And what the lights mean is that internet is out. (Finally he breaks down and tells me what lights are on.)
Me: Do you know what the button on top of your modem means?
Customer: Let me look here... it says... it says... it says... "internet on/off." F#$k!
Me: I think you do know what it means.
Customer: F#$k!
Me: Is there anything else I can help you with?
Customer: No, you've made me look stupid enough for one night.
Me: I'm just an innocent bystander.
The call started off badly...
Me: Thank you for calling...
Customer: All I want to know is how long is the internet going to be out?
Me: I didn't know it was out.
Customer: It's out, all right. This whole @#$#ing service sucks. You think it's going to be fixed tonight? Tomorrow? Later this week? When somebody gets around to it?
Me: I'm not showing that there's any outages. And I've been around long enough to know when we're just getting the first reports of one.
Customer: You're saying you know what you're doing? Well, that's unusual.
Me: Whatever. Let's go over the lights on the modem...
Customer: I know what the lights on my modem mean. I know computers. And what the lights mean is that internet is out. (Finally he breaks down and tells me what lights are on.)
Me: Do you know what the button on top of your modem means?
Customer: Let me look here... it says... it says... it says... "internet on/off." F#$k!
Me: I think you do know what it means.
Customer: F#$k!
Me: Is there anything else I can help you with?
Customer: No, you've made me look stupid enough for one night.
Me: I'm just an innocent bystander.
Thank you. That made my night, especially after dealing with my lovely sister (see my post elsewhere). Great line!
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