I had only a handful of SCs when I worked at a bank, but this one man annoyed me for some reason. Because I worked with confidential information, I'll make this as general as possible.
An older man (over 55, close to 60) wanted to deposit a check and make the funds immediately available (like depositing cash). I'm sure that other banks work differently, but if you have a check from Bank A, you can deposit it into another Bank A account on the same business day. The money will be available for immediate withdrawal. However, making a check available is a two-step process that involves cashing the check and then depositing the funds right after you do so. No money leaves your drawer.
Anyway, this guy didn't tell me that he wanted this done. He filled out the deposit slip incorrectly and listed the check on the "cash/currency" line at the top. I guess he assumed that I would make the check "available". I wasn't paying attention and I processed it as a regular deposit.
He wasn't loud or obnoxious, but he was subtly rude and quite condescending. He said:
"Wasn't it self-explanatory?"
"What should I do so this doesn't happen again"
and...
"Whose fault was this?"
I would call this "beating around the bush". He was playing mind games with me because of a simple error. It's something that can be fixed in an instant, but he didn't realize that I wasn't a mind-reader. Now, if I was more experienced as a teller, I might have noticed what he wanted to do just by looking at the slip. However, he didn't say anything and filled out the slip incorrectly to top it off!
This guy was my first true SC and his passive-aggressive style of dealing with people annoyed me. He had a superiority complex.
I apologized for the mistake and explained why I didn't immediately know what he wanted. I went into detail, but that probably bored or annoyed him. He ended up shaking his head and driving away when I was done explaining why I didn't make the check available right away and how the transaction wasn't self-explanatory or obvious.
I'm sorry, but even if that guy spoke in a civil tone, that was a self-righteous jerkoff if I ever saw one.
An older man (over 55, close to 60) wanted to deposit a check and make the funds immediately available (like depositing cash). I'm sure that other banks work differently, but if you have a check from Bank A, you can deposit it into another Bank A account on the same business day. The money will be available for immediate withdrawal. However, making a check available is a two-step process that involves cashing the check and then depositing the funds right after you do so. No money leaves your drawer.
Anyway, this guy didn't tell me that he wanted this done. He filled out the deposit slip incorrectly and listed the check on the "cash/currency" line at the top. I guess he assumed that I would make the check "available". I wasn't paying attention and I processed it as a regular deposit.
He wasn't loud or obnoxious, but he was subtly rude and quite condescending. He said:
"Wasn't it self-explanatory?"
"What should I do so this doesn't happen again"
and...
"Whose fault was this?"
I would call this "beating around the bush". He was playing mind games with me because of a simple error. It's something that can be fixed in an instant, but he didn't realize that I wasn't a mind-reader. Now, if I was more experienced as a teller, I might have noticed what he wanted to do just by looking at the slip. However, he didn't say anything and filled out the slip incorrectly to top it off!
This guy was my first true SC and his passive-aggressive style of dealing with people annoyed me. He had a superiority complex.
I apologized for the mistake and explained why I didn't immediately know what he wanted. I went into detail, but that probably bored or annoyed him. He ended up shaking his head and driving away when I was done explaining why I didn't make the check available right away and how the transaction wasn't self-explanatory or obvious.
I'm sorry, but even if that guy spoke in a civil tone, that was a self-righteous jerkoff if I ever saw one.
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