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But...you can still sell rusty cans of paint
A guy comes in today trying to return 4 gallons of paint and a jug of sealer.
It was all a special kind of granite finish paint in a colour that we never carried, but only special ordered.
The cans were all rusted on top. The jug of sealer was dusty and grimy.
The date code (which is when it's received into our store) on two of the price tickets was 2000.
On the others, it was 2004. One of the cans had an expiry date of 2005.
The clerk asked him if he had a receipt.
Of course not.
She said, "Well, sir, without a receipt, I can't take these back. Two of these are 6 years old, and the others are at least 2 years old. We've never carried this colour in stock and it would have had to be special ordered for you."
The guy said, "That's impossible. We've only been in our house for a year."
She then pointed out the date codes and the fact that the cans were rusty probably meant they weren't stored properly. She then explained that we have a 30-day return policy with a receipt.
The guy told her, "Shove them up your ass. I'm never shopping here again."
Then he walked out, leaving her speechless and upset with a bunch of old cans of paint.
I told her that he was obviously trying to pull a fast one, and he knew it, or he wouldn't have walked away and left all of that stuff.
We think they were cleaning out their garage and wanted to get some cash back.
An hour or so later, the customer calls the contractor's desk and talks to a different guy. Apparently, he's bought a lot of stuff from us and he deals with them all the time. (He's also related to a couple of the employees.) He complained about the paint clerk.
He had called up the day before, and apparently, one of them had told him he could return all of the paint.
In the meantime, the clerk had already spoken to a manager and told her side of things. The clerk from the contractor's desk called a manager and was backing the customer.
As far as I know, management is backing the paint clerk on it.
I will find out for sure tomorrow.
It was all a special kind of granite finish paint in a colour that we never carried, but only special ordered.
The cans were all rusted on top. The jug of sealer was dusty and grimy.
The date code (which is when it's received into our store) on two of the price tickets was 2000.
On the others, it was 2004. One of the cans had an expiry date of 2005.
The clerk asked him if he had a receipt.
Of course not.
She said, "Well, sir, without a receipt, I can't take these back. Two of these are 6 years old, and the others are at least 2 years old. We've never carried this colour in stock and it would have had to be special ordered for you."
The guy said, "That's impossible. We've only been in our house for a year."
She then pointed out the date codes and the fact that the cans were rusty probably meant they weren't stored properly. She then explained that we have a 30-day return policy with a receipt.
The guy told her, "Shove them up your ass. I'm never shopping here again."
Then he walked out, leaving her speechless and upset with a bunch of old cans of paint.
I told her that he was obviously trying to pull a fast one, and he knew it, or he wouldn't have walked away and left all of that stuff.
We think they were cleaning out their garage and wanted to get some cash back.
An hour or so later, the customer calls the contractor's desk and talks to a different guy. Apparently, he's bought a lot of stuff from us and he deals with them all the time. (He's also related to a couple of the employees.) He complained about the paint clerk.
He had called up the day before, and apparently, one of them had told him he could return all of the paint.
In the meantime, the clerk had already spoken to a manager and told her side of things. The clerk from the contractor's desk called a manager and was backing the customer.
As far as I know, management is backing the paint clerk on it.
I will find out for sure tomorrow.
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