We (CS.com members) often complain about customers who are far too vague with their questions for us to be helpful. We (my co-workers and I) had a pair of shoppers last night who were a little too obvious with their intentions.
My store offers various options for home internet access. Customers can sign up for five different dial-up services (though they rarely do), one DSL service, one cable service, one satellite service, and two cellular "air-card" services. These usually come with some kind of discount or gift card from the provider in return for signing a contract with them. Most customers just ask about pricing, equipment, and promotional bonuses before deciding whether to sign up. But these guys had a few more questions.
Interrogative Guy: My friend said there's a way you can get wireless intnernet (yes, that's how he said it... "int-ner-net) everywhere.
Co-Worker "S": Yeah, you can. (explains cellular air-cards). And you can sign up for Company X or Company Y here at our store.
IG: Yeah, I heard Company X was pretty good. How much do they cost?
CWS: (explains monthly pricing, contract, and promotion).
IG's Stoned Buddy: You gonna do it, maaaaaan?
IG: Yeah, probbly. So it's $$.$$ a month?
CWS: Yes.
IG: Do I pay that here?
CWS: No, they'll send you a bill.
IGSB: So it's... ... ... like a cell phone or something?
CWS: Exactly.
IG: So, do they charge late fees?
CWS: I would imagine so.
IG: Do you know how much?
CWS: Hey, HawaiianShirts! Does Company X charge late fees?
Me: Yeah.
CWS: How much?
Me: I don't know.
IGSB: But they do charge late fees?
Me: Yeah. It's just like a cell phone contract.
IG: But, if you don't pay your bill on time, will they, like, cut you off?
Me: At some point, sure.
IGSB: Whaaat iiiifff you don't pay it... at all?
Me: Then I'm sure they'd cut you off.
IG: Do you know how long they'll let you go without paying?
CWS: No clue, man. I wouldn't suggest that, though.
IG: Why?
CWS: They'll probably send your account to collections, and that's really bad for your credit rating.
I was called away to help someone else at that point. IG eventually signed up for Company X service and got a laptop to go with it. Somehow, though, I doubt he'll pay his bill on time, if at all... Just a hunch.
Oh, and while the sign-up was being processed, IGSB came and asked me where the bathroom was. I guess my answer--"Through the home theater department on the west wall"--was hilarious because he started laughing in that goofy--huuu huuu huh huh huh ha ha hahahahahaha--style that made me refer to him as the stoned buddy.
My store offers various options for home internet access. Customers can sign up for five different dial-up services (though they rarely do), one DSL service, one cable service, one satellite service, and two cellular "air-card" services. These usually come with some kind of discount or gift card from the provider in return for signing a contract with them. Most customers just ask about pricing, equipment, and promotional bonuses before deciding whether to sign up. But these guys had a few more questions.
Interrogative Guy: My friend said there's a way you can get wireless intnernet (yes, that's how he said it... "int-ner-net) everywhere.
Co-Worker "S": Yeah, you can. (explains cellular air-cards). And you can sign up for Company X or Company Y here at our store.
IG: Yeah, I heard Company X was pretty good. How much do they cost?
CWS: (explains monthly pricing, contract, and promotion).
IG's Stoned Buddy: You gonna do it, maaaaaan?
IG: Yeah, probbly. So it's $$.$$ a month?
CWS: Yes.
IG: Do I pay that here?
CWS: No, they'll send you a bill.
IGSB: So it's... ... ... like a cell phone or something?
CWS: Exactly.
IG: So, do they charge late fees?
CWS: I would imagine so.
IG: Do you know how much?
CWS: Hey, HawaiianShirts! Does Company X charge late fees?
Me: Yeah.
CWS: How much?
Me: I don't know.
IGSB: But they do charge late fees?
Me: Yeah. It's just like a cell phone contract.
IG: But, if you don't pay your bill on time, will they, like, cut you off?
Me: At some point, sure.
IGSB: Whaaat iiiifff you don't pay it... at all?
Me: Then I'm sure they'd cut you off.
IG: Do you know how long they'll let you go without paying?
CWS: No clue, man. I wouldn't suggest that, though.
IG: Why?
CWS: They'll probably send your account to collections, and that's really bad for your credit rating.
I was called away to help someone else at that point. IG eventually signed up for Company X service and got a laptop to go with it. Somehow, though, I doubt he'll pay his bill on time, if at all... Just a hunch.
Oh, and while the sign-up was being processed, IGSB came and asked me where the bathroom was. I guess my answer--"Through the home theater department on the west wall"--was hilarious because he started laughing in that goofy--huuu huuu huh huh huh ha ha hahahahahaha--style that made me refer to him as the stoned buddy.
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