and the winner is...

[smileyeagle1021]

OK, we now have the dumbest person of the year award to give out.

Guest is staying at one of our hotels, I won't tell you which location not only to protect his identity but because I don't know it.

Our genius told his wife that if she needed to reach him she could call (central reservations 800 number) and ask for room 219...

ok, several things, I'm in central I can't connect to rooms, 2 I don't know which hotel you are staying at... saying somewhere close to washington dc does not help me we have dozens near the capital, you don't know his confirmation number for me to find him... and the room you know isn't under his name and you don't know the other persons name... second dumbest person of the year award goes to the wife for taking her husband's word the the 800 number would work to reach him.

Now I shall let johny reveal the prize this lovely couple has recieved...
A gold plated I'm with Stupid sign and the phone number of the nearest birth control clinic to make sure you do not pass on your stupid gene.

[Shards]

OK, we now have the dumbest person of the year award to give out.

Guest is staying at one of our hotels, I won't tell you which location not only to protect his identity but because I don't know it.

Our genius told his wife that if she needed to reach him she could call (central reservations 800 number) and ask for room 219...

ok, several things, I'm in central I can't connect to rooms, 2 I don't know which hotel you are staying at... saying somewhere close to washington dc does not help me we have dozens near the capital, you don't know his confirmation number for me to find him... and the room you know isn't under his name and you don't know the other persons name... second dumbest person of the year award goes to the wife for taking her husband's word the the 800 number would work to reach him.

Now I shall let johny reveal the prize this lovely couple has recieved...
A gold plated I'm with Stupid sign and the phone number of the nearest birth control clinic to make sure you do not pass on your stupid gene.

I dunno. That was pretty dumb, but I think we can top it...

I'd also have to say that for the wife's part, once it became obvious that that was the chain's number instead of the specific hotel's number, that part on was stupid, but before that, I know I don't always look at numbers people tell me to reach them at until I need to call, and even then, if I think it won't work, I try anyway just to be sure, you know? So, at the beginning I'd say she's guiltless, but she did turn stupid very quickly...

[RetailWorkhorse]

the room you know isn't under his name and you don't know the other persons name...

Methinks there might be a reason for that.

[PhiSigGirl1988]

Methinks there might be a reason for that.

Hmm...can someone say..."affair?"

[donruss]

I think that I have it beat. For those that do not know, I work at Pizza Hut, this is very important to know. My nominee who called on Sat.:

SC (S in this case stands for stupid, not sucky): " I would like a delivery to XXX."

Mgt. (My boss took this call and this is verbatim): "I'm sorry, we do not deliver there but store X does and here is their phone #."

SC: After a pause, she asks, and I swear I'm not making this up, "do they serve pizza there also?"

[mattm04]

I think that I have it beat. For those that do not know, I work at Pizza Hut, this is very important to know. My nominee who called on Sat.:

SC (S in this case stands for stupid, not sucky): " I would like a delivery to XXX."

Mgt. (My boss took this call and this is verbatim): "I'm sorry, we do not deliver there but store X does and here is their phone #."

SC: After a pause, she asks, and I swear I'm not making this up, "do they serve pizza there also?"

When someone asks a question that stupid I always want to respond, "sorry, that Pizza Hut does not serve pizza, only meat based tofu."

[thehippie777]

yeah...I have head some dumb things people claim about central reservations...lord

[AngryCas]

SC: After a pause, she asks, and I swear I'm not making this up, "do they serve pizza there also?"

She might have meant, "Can you dine there?" When I hear serve, I think of a waiter bringing me food.

[donruss]

She might have meant, "Can you dine there?" When I hear serve, I think of a waiter bringing me food.

She wanted the pizza delivered.

[AngryCas]

She wanted the pizza delivered.

Maybe she changed her mind! The employee taking the order should be skilled in psychics!

[donruss]

It was the GM. Bad GM, how dare you not be skilled in ESP!!!

[smileyeagle1021]

Hmm...can someone say..."affair?"

she claims her husband was on a business trip and that it was in his business partner's name... ok, now that I said that out loud it does seem a bit off

yeah...I have head some dumb things people claim about central reservations...lord

oh, please do tell, i'm interested to know what people claim about us...

[thehippie777]

lord...ummm I have had people claim central told them they worked at our hotel, but they told me they called a 1-800 number & we do not have a 1-800 number to our property. People claim central told them one rate & we are giving them a different one, even though the file hasn't changed at all. The whole, "central made my reservation wrong" happens (wrong date, room type, etc). People like to say central told them they could have "such & such room type" when they get to the hotel even though we haven't had one available for a week or something (for example, non smoking & the only room we had left was smoking). It is all random crap & obviously people lying to get what they want. Then they treate ya like poo...lol it's fun *rolls eyes*

[smileyeagle1021]

lord...ummm I have had people claim central told them they worked at our hotel, but they told me they called a 1-800 number & we do not have a 1-800 number to our property. People claim central told them one rate & we are giving them a different one, even though the file hasn't changed at all. The whole, "central made my reservation wrong" happens (wrong date, room type, etc). People like to say central told them they could have "such & such room type" when they get to the hotel even though we haven't had one available for a week or something (for example, non smoking & the only room we had left was smoking). It is all random crap & obviously people lying to get what they want. Then they treate ya like poo...lol it's fun *rolls eyes*

ok first part *raises hand in shame* I've told guests I was at the hotel... granted those are the hotels that pay us to be there "in house" reservations so I'm kinda off the hook on that one. The we are telling them a different rate is bullshit... if anything we are quoting them higher rates than what the hotel direct can do. Ok, so we do occasionally mess up reservations, but I'm pretty sure that a lot of those are people full of shit that knew what they wanted wasn't available, booked anyway with the hope of swindling what they want out of the hotel. Oh and with the wrong room types... that is possible, it is not uncommon for my system to show rooms available, the rate will look wrong (ie, the AAA rate is higher than the normal rate) and I'll call the hotel and they'll ask me what I'm talking about there aren't any of those rooms available and my system is showing 7 of them available. And I'm sure it's fun dealing with it (especially sense most of it is probably bull that the SC is making up)

[hotelnpa]

What I don't like is when guests mention they have a discount like AAA or Corporate at check-out. We are told not to ask for discounts at check in unless they mention it or if we face price resistance, as we are encouraged to charge rack rate whenever possible. Usually they mention it after they are already checked out of the computer so have to check them back in, reverse the charges, post the new charges, and check them back out. For a while, my manager had a policy that no adjustments could be made at check-out for situations like this, but that made people upset.