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Shame shame Central Reservations! I can understand if you are accepting overflow calls, that makes sense. We do not have that service, however. But yeah it does get frustrating when we never have a room type come available & guests claim they were "garanteed" that room type through central reservations. Mostly, though, we don't have a lot of issues with central. It's travel agents that really piss me off, cuz they are only after their commission & don't have to deal with a guest when they just book them in whatever. They are criminals 
We are told to check rates at check-in because we have a rating hotel scoring system that gets sent out to guests, and if they score us low (like in accuracy/speed of checkin) we get bad scores. Our scores affect our inspections, so we do whatever whenever we can...even if that means always asking about discounts.
We are told to check rates at check-in because we have a rating hotel scoring system that gets sent out to guests, and if they score us low (like in accuracy/speed of checkin) we get bad scores. Our scores affect our inspections, so we do whatever whenever we can...even if that means always asking about discounts.
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