OK, I've already posted tonight, but I couldn't not tell this tale.
Lady comes up to the bar. She is about 50 and VERY bossy towards me.
SC: Give me your managers number.
Me: I'm the manager on tonight. Can I help?
SC: No, I want the main manager, not assistant manager.
Me: OK, I'm afraid I can't give that personal information out. I can take a message for you if you want?
SC: No, that's fine. But can you come sit down with me? I would like a word.
Me: OK...
I sat down with her. She started talking to me like she was a school teacher and I was her unruley pupil.
SC: So...how has your shift been tonight?
Me: It's been...fine.
SC: Fine? Just fine? What does that mean?
Me: Well...it's been quite steady...quite quiet.
SC: Steady? Quiet? One or the other? Choose.
Me: I would say quiet.
SC: No complaints? No refunds?
Me: No...not that I know of.
SC: What do you mean?
Me: Well, no one has come up to me and informed me of a complaint.
I was really confused at this point. I thought she was being a sneaky SC. I thought she was going to turn around and say "Well...this happened to me! Blah Blah Blah!" but she never.
SC: OK, so if someone came up to you with a complaint...how would you handle it?
Me: Well, I would have a chat with the customer, find out what was wrong, find out why this has happened, and try and find a solution to make the customer happy.
SC: What kind of solutions?
Me: Well...perhaps a refund, a free drink. Sometimes a quick word and being friendly does the trick.
SC: Good answer...good answer...
Me: Can I just ask...why are you asking me this?
SC: Well...I was wondering...do you have any jobs available?
Me: To be honest, I don't think so. We have a pretty full staff.
SC: Can I have an application form?
Me: Um..yeah.
I get her the form.
SC: I'm sorry I'm asking you so many questions. I just wanted to know a little bit more about you for when you start working for me.
Me: I start working for you?
SC: Well...I have a lot of management experience. I'm going to be in charge.
Me: Oh...right.
SC: So is there anything you can tell me about here that you don't like?
Me: What?
SC: Don't worry, I won't tell anyone.
Me: I'm very happy working here to be honest...
SC: There must be something. No matter. Whatever it is, I'll have it sorted. What's the staff turnover like?
Me: It's pretty good...no one has left in months.
SC:OK...I'll just fill this in...you know...just for the formality.
After she left, I called the manager.
Manager: Is she a small dumpy 50 year old woman?
Me: Yeah.
Manager: Yeah, put her application in the bin. She wants to take over the bar.
She returned.
SC: There you are. I look forward to working with you. Don't worry, after what you've told me your job is safe.
Me: Um..OK, see you.
SC: You will.
Lady comes up to the bar. She is about 50 and VERY bossy towards me.
SC: Give me your managers number.
Me: I'm the manager on tonight. Can I help?
SC: No, I want the main manager, not assistant manager.
Me: OK, I'm afraid I can't give that personal information out. I can take a message for you if you want?
SC: No, that's fine. But can you come sit down with me? I would like a word.
Me: OK...
I sat down with her. She started talking to me like she was a school teacher and I was her unruley pupil.
SC: So...how has your shift been tonight?
Me: It's been...fine.
SC: Fine? Just fine? What does that mean?
Me: Well...it's been quite steady...quite quiet.
SC: Steady? Quiet? One or the other? Choose.
Me: I would say quiet.
SC: No complaints? No refunds?
Me: No...not that I know of.
SC: What do you mean?
Me: Well, no one has come up to me and informed me of a complaint.
I was really confused at this point. I thought she was being a sneaky SC. I thought she was going to turn around and say "Well...this happened to me! Blah Blah Blah!" but she never.
SC: OK, so if someone came up to you with a complaint...how would you handle it?
Me: Well, I would have a chat with the customer, find out what was wrong, find out why this has happened, and try and find a solution to make the customer happy.
SC: What kind of solutions?
Me: Well...perhaps a refund, a free drink. Sometimes a quick word and being friendly does the trick.
SC: Good answer...good answer...
Me: Can I just ask...why are you asking me this?
SC: Well...I was wondering...do you have any jobs available?
Me: To be honest, I don't think so. We have a pretty full staff.
SC: Can I have an application form?
Me: Um..yeah.
I get her the form.
SC: I'm sorry I'm asking you so many questions. I just wanted to know a little bit more about you for when you start working for me.
Me: I start working for you?
SC: Well...I have a lot of management experience. I'm going to be in charge.
Me: Oh...right.
SC: So is there anything you can tell me about here that you don't like?
Me: What?
SC: Don't worry, I won't tell anyone.
Me: I'm very happy working here to be honest...
SC: There must be something. No matter. Whatever it is, I'll have it sorted. What's the staff turnover like?
Me: It's pretty good...no one has left in months.
SC:OK...I'll just fill this in...you know...just for the formality.
After she left, I called the manager.
Manager: Is she a small dumpy 50 year old woman?
Me: Yeah.
Manager: Yeah, put her application in the bin. She wants to take over the bar.
She returned.
SC: There you are. I look forward to working with you. Don't worry, after what you've told me your job is safe.
Me: Um..OK, see you.
SC: You will.
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