OK Today was one of the worst days on the phone I have had in awhile… and its only Monday
(I mainly give out phone numbers, explain our promotions and tell people how to get application forms off our website) http://www.customerssuck.com/board/s...ad.php?t=24449 Explains my current work situation and why I'm kinda in charge at the moment.
Me: OK I need you to enter your Post Code into the search field
SC: The search field (Please note search field is in the BRIGHT yellow panel)
Me: Yes its on the left of the screen in yellow. Enter your post code…
SC: Your left or mine?
Me: *hits mute and laughs.. deep breath* Yours
SC: Oh ok thanks *Hangs up*
*deep sigh* Please don’t procreate dear god!
Me: OK and what state are you calling from?
SC: State? (Now I take calls from Australia and New Zealand. NZ is to small to have states! The call came from Australia but I thought the system might have goofed)
Me: Oh are you from New Zealand?
SC: No i'm from Ozstrayla (Please note that’s as close as I can get to SC pronunciation)
Me: OK and which state was that?
SC: State?
Me: Yes State? Queensland? New South Wales, Victoria? *Pauses… waits*
SC: SEVEN (Said with Triumph..)
Me: I'm Sorry?
SC: Victoria
Me: Ok the Number is 1234 5678
SC: Seven!
Me: Good Bye
WTF? Is seven a new state and I was not informed or some new form of word that means yes?
Me: You’ll need to talk to an office in your area. Where are you located
SC: <Incredibly generic suburb which we have one in each state!>
Me: and which state is that?
SC: … Western Australia… *shoves stick up further.. is currently located in SC left eyeball*
Me: Ok the closest office to <the middle of fucking nowhere> is <office> which is 358.36 KMs away… Would you like the number *grins silently*
SC: Would they cover the area? *Stick hits brain stem*
Me: You would have to check with them (AKA not a chance in hell)
SC:… *hangs up phone*
Me: Welcome to Generic Real Estate Customer Service this is Lexi
SC: I would like to speak to the manager of Customer Service Please….
Me: I’m currently the only person Here and am acting team leader (of a team of ME!) Is there anything I can help you with?
SC: No, I need to speak to YOUR manager…
Me: My manager is currently away on personal Leave.. are you sure I cant help you?
SC: YES YOUNG LADY I AM SURE. WHEN will your HE be returning?
Me: May 5th.. would you like me to leave a SC a message
SC: HMMMMPH NO *Hangs up*
… Oh Jesus on toast.. just go away
SC: I need to speak to your property division (WTF… we don’t have that division)
Me; I’m sorry I don’t believe we have a property division... What was your enquiry and maybe one of our offices can help you…
SC: Ok ill explain this in ONE Syllable words since you obviously you cant understand.
I need someone to sell my property… *Brain resists urge to throw off filter*
Me: Ok you can speak to any of our offices about selling property. Is it a commercial or residential office?
SC: residential …
SC: and wSCe is it *he hangs up in the middle of my sentence*
Ok you.. Fall in front of a bus you self important jack arse!
Me: I need you to enter your post code in the search field.
SC: Post code?
Me: yes your post code
SC: Is that numbers or letters…. (Please note every post code in Australia is NUMBERS and has been since I was born)
Me: Its 4 Numbers.. *All hope is lost*
*whimper*
SC: I need to speak to John Smith (Name of our managing director… so yeah not a chance)
Me: I'm Sorry you will need to call our head office if you wish to speak to John!
SC: Well put me through!
Me: I cant put you through, I can *SC cuts me off*
SC: Of course you can put me through NOW DO IT!
Me: I Don’t have the ability to transfer but I can *SC cuts me off again*
SC: I am telling you to transfer me NOW
Me: and I’m sorry but I’m telling you I don’t have the ability to transfer
SC: I want to speak to your boss! *Grins with Glee*
Me: My boss is currently off on annual leave…
SC: Well give me the person above them!
Me: They are working from home today.
SC: GRRRRRRRR (Yes she actually growled at me!)
(I mainly give out phone numbers, explain our promotions and tell people how to get application forms off our website) http://www.customerssuck.com/board/s...ad.php?t=24449 Explains my current work situation and why I'm kinda in charge at the moment.
Me: OK I need you to enter your Post Code into the search field
SC: The search field (Please note search field is in the BRIGHT yellow panel)
Me: Yes its on the left of the screen in yellow. Enter your post code…
SC: Your left or mine?
Me: *hits mute and laughs.. deep breath* Yours
SC: Oh ok thanks *Hangs up*
*deep sigh* Please don’t procreate dear god!
Me: OK and what state are you calling from?
SC: State? (Now I take calls from Australia and New Zealand. NZ is to small to have states! The call came from Australia but I thought the system might have goofed)
Me: Oh are you from New Zealand?
SC: No i'm from Ozstrayla (Please note that’s as close as I can get to SC pronunciation)
Me: OK and which state was that?
SC: State?
Me: Yes State? Queensland? New South Wales, Victoria? *Pauses… waits*
SC: SEVEN (Said with Triumph..)
Me: I'm Sorry?
SC: Victoria
Me: Ok the Number is 1234 5678
SC: Seven!
Me: Good Bye
WTF? Is seven a new state and I was not informed or some new form of word that means yes?
Me: You’ll need to talk to an office in your area. Where are you located
SC: <Incredibly generic suburb which we have one in each state!>
Me: and which state is that?
SC: … Western Australia… *shoves stick up further.. is currently located in SC left eyeball*
Me: Ok the closest office to <the middle of fucking nowhere> is <office> which is 358.36 KMs away… Would you like the number *grins silently*
SC: Would they cover the area? *Stick hits brain stem*
Me: You would have to check with them (AKA not a chance in hell)
SC:… *hangs up phone*
Me: Welcome to Generic Real Estate Customer Service this is Lexi
SC: I would like to speak to the manager of Customer Service Please….
Me: I’m currently the only person Here and am acting team leader (of a team of ME!) Is there anything I can help you with?
SC: No, I need to speak to YOUR manager…
Me: My manager is currently away on personal Leave.. are you sure I cant help you?
SC: YES YOUNG LADY I AM SURE. WHEN will your HE be returning?
Me: May 5th.. would you like me to leave a SC a message
SC: HMMMMPH NO *Hangs up*
… Oh Jesus on toast.. just go away
SC: I need to speak to your property division (WTF… we don’t have that division)
Me; I’m sorry I don’t believe we have a property division... What was your enquiry and maybe one of our offices can help you…
SC: Ok ill explain this in ONE Syllable words since you obviously you cant understand.
I need someone to sell my property… *Brain resists urge to throw off filter*
Me: Ok you can speak to any of our offices about selling property. Is it a commercial or residential office?
SC: residential …
SC: and wSCe is it *he hangs up in the middle of my sentence*
Ok you.. Fall in front of a bus you self important jack arse!
Me: I need you to enter your post code in the search field.
SC: Post code?
Me: yes your post code
SC: Is that numbers or letters…. (Please note every post code in Australia is NUMBERS and has been since I was born)
Me: Its 4 Numbers.. *All hope is lost*
*whimper*
SC: I need to speak to John Smith (Name of our managing director… so yeah not a chance)
Me: I'm Sorry you will need to call our head office if you wish to speak to John!
SC: Well put me through!
Me: I cant put you through, I can *SC cuts me off*
SC: Of course you can put me through NOW DO IT!
Me: I Don’t have the ability to transfer but I can *SC cuts me off again*
SC: I am telling you to transfer me NOW
Me: and I’m sorry but I’m telling you I don’t have the ability to transfer
SC: I want to speak to your boss! *Grins with Glee*
Me: My boss is currently off on annual leave…
SC: Well give me the person above them!
Me: They are working from home today.
SC: GRRRRRRRR (Yes she actually growled at me!)
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