I was working in tools again and this older gentleman comes up with a lawn mower blade for one of those big tractor type mowers. Right off the bat, I know he's going to have some sob story about the blade...the blade is severely bent on one end and the guy must have hit something with the blade. So, my countertops are metal and the blade is metal too...well, the SC slams the blade down and I jump back because the loud clanking sound scared the heck outta me.
"This stuff is crap!" he says.
It was then that I recognized the man. This isn't the first time he's come in with a lawn mower blade bent in such a fashion. Oh joy. I remember him being very difficult and rude the last time too.
SC: "Gimme a new blade now!"
There was a manager near by that had had some experience with this customer and she goes, "Hold on, let me get the department lead," and she hurries off.
So, now I'm stuck with a crazy old man wielding a lawn mower blade.
SC: I can't believe it! My lawn mower must be broken, 'cause I don't know why these blades keep doing this. You are gunna have to give me a new lawn mower!
During his rant, he had taken up the blade and was gesturing with it and waving it around.
Me: er...The manager will be right out.
SC: What's that lady gonna do for me? She better give me a new blade!
Me: I don't know what's she is going to do.
A hardline merch person wanders over and points out the big knick in the lawn mower blade. "Sir, it's not the lawn mower, you are hitting something that's causing it to do this."
SC: No I'm not! You guys obviously have a bad batch of lawn mower blades or something. This is the fourth time I've had to return a blade!
Hardline merch: We don't have a bad batch. You are the only one coming back with problems. It's not the blade or the mower...you are hitting something!
SC: I am not! Don't you say something like that.
Hardline merch gives up and leaves...so I'm alone with crazy old man again. The manager seems to be taking his time to get up to the cash wrap and the old guy is throwing a fit. Stomping his feet, cursing under his breathe, and other customers are staring at him strangely, especially when the SC would randomly yell out, "This stuff is crap! This stuff sucks bad! Gosh dangit!"
Tools manager to the rescue! He comes up and starts talking to the SC and I hear bits and pieces of the conversation, mostly the SC's side...: "I don't think so! You better give me a discount then!"
Tools manager refused to give him a new free lawn mower blade...instead, he gave the SC 10% off. SC seems satisfied with that. Tools manager then asks, "Sir, what are you trying to cut?"
"A tree stump."
Now see, I am basically lawn mower stupid, but I seriously don't think that a lawn mower can tackle a tree stump. No wonder the blade was bent in such a way! I thought it was very funny that the SC kept trying to blame his situation on everything but a user error. Lawn mower blades and tree stumps don't mix! (Someone correct me if I am wrong, please. )
"This stuff is crap!" he says.
It was then that I recognized the man. This isn't the first time he's come in with a lawn mower blade bent in such a fashion. Oh joy. I remember him being very difficult and rude the last time too.
SC: "Gimme a new blade now!"
There was a manager near by that had had some experience with this customer and she goes, "Hold on, let me get the department lead," and she hurries off.
So, now I'm stuck with a crazy old man wielding a lawn mower blade.
SC: I can't believe it! My lawn mower must be broken, 'cause I don't know why these blades keep doing this. You are gunna have to give me a new lawn mower!
During his rant, he had taken up the blade and was gesturing with it and waving it around.
Me: er...The manager will be right out.
SC: What's that lady gonna do for me? She better give me a new blade!
Me: I don't know what's she is going to do.
A hardline merch person wanders over and points out the big knick in the lawn mower blade. "Sir, it's not the lawn mower, you are hitting something that's causing it to do this."
SC: No I'm not! You guys obviously have a bad batch of lawn mower blades or something. This is the fourth time I've had to return a blade!
Hardline merch: We don't have a bad batch. You are the only one coming back with problems. It's not the blade or the mower...you are hitting something!
SC: I am not! Don't you say something like that.
Hardline merch gives up and leaves...so I'm alone with crazy old man again. The manager seems to be taking his time to get up to the cash wrap and the old guy is throwing a fit. Stomping his feet, cursing under his breathe, and other customers are staring at him strangely, especially when the SC would randomly yell out, "This stuff is crap! This stuff sucks bad! Gosh dangit!"
Tools manager to the rescue! He comes up and starts talking to the SC and I hear bits and pieces of the conversation, mostly the SC's side...: "I don't think so! You better give me a discount then!"
Tools manager refused to give him a new free lawn mower blade...instead, he gave the SC 10% off. SC seems satisfied with that. Tools manager then asks, "Sir, what are you trying to cut?"
"A tree stump."
Now see, I am basically lawn mower stupid, but I seriously don't think that a lawn mower can tackle a tree stump. No wonder the blade was bent in such a way! I thought it was very funny that the SC kept trying to blame his situation on everything but a user error. Lawn mower blades and tree stumps don't mix! (Someone correct me if I am wrong, please. )
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