Hotel SC Exhibit A

[thehippie777]

I have access to a lot of people’s personal information. I can’t stand guests who insist on peeking over the desk and looking at the computers. I would assume they wouldn’t want other people looking at their information, so why do they feel the world revolves around them and they can?

You may have no idea how many people call down to the desk & ask me various questions about their personal computers. Sometimes they even bring them to the desk for me to examine. I am a product of the computer generation, and know my way around them well enough. BUT, don’t get angry with me when I can’t explain why a file won’t open or you are getting messages about your firewalls. I am a front desk clerk, not a computer programmer or basic tech support. If I am, then you shall pay be by the hour! Oh & no I do not know how to take a file you have on your flash drive and convert it without the previous computer you saved it do so you can print it off of the lobby computer's printer. Plus, the phone is ringing like crazy right now so obviously I have nothing better to do then fix your problem, since I am a computer programmer who likes to hang out in hotel lobbies just hoping someone will need me!

Oh that note, I dispise when people seem to think I do nothing being the Night Auditor. My hotel has tons of things lined up for me. If other night people get to pick their noses at night, good for them. I have had brief arguements with many people about how I am giving pleanty to do at night. "You don't do anything all night so..." A**hole, yes I am lying to you about not being able to "go play". If I acutally don't do anything, please explain to me how people with college degrees can't seem to understand the paperwork I do every night.

I have been asked to accompany male guests (usually much older) to either their rooms and/or the hot tub. For some reason telling them I am working doesn’t matter to them…nor does the idea that I actually have work to do. I am beginning to think I should just tell them I do not wish to be in a room with a strange man old as the hills man, no matter how much money he wants me to think he has.

I once stumped a guest. He was on a rant about how I would have no idea what it is like to stay in this hotel… He asked me if I had ever (expecting a “no sir”), but a matter of fact I have. I responded with, “Yes, actually I have stayed in a couple of our rooms before.” He had no argument for me. He just said, “Wow, people who work at a place have never stayed in their own hotel before.” He was complaining about noise level outside or something…I can’t remember…I try to forget SC situations if at all possible, but I can't.

[Anriana]

I once stumped a guest. He was on a rant about how I would have no idea what it is like to stay in this hotel… He asked me if I had ever (expecting a “no sir”), but a matter of fact I have. I responded with, “Yes, actually I have stayed in a couple of our rooms before.” He had no argument for me. He just said, “Wow, people who work at a place have never stayed in their own hotel before.” He was complaining about noise level outside or something…I can’t remember…I try to forget SC situations if at all possible, but I can't.

Do you work at a very posh hotel and he was assuming a lowly employee wouldn't be able to afford it? Is it a local-only hotel? That's the only way his question would sorta kinda make sense. (although the former is still quite sucky)

[thehippie777]

I work at a higher end 3 star hotel, and yes the rates can be $89-134 a night depending on the time of year. I do work at a "chain", but all chains are individually owned.

[smileyeagle1021]

I work at a higher end 3 star hotel, and yes the rates can be $89-134 a night depending on the time of year. I do work at a "chain", but all chains are individually owned.

I almost forgot that you were in Montana... (keeping in mind that I specialize in New York, San Diego, Minneapolis (or cheapest market) and Detroit)... and I'm thinking 3 star only $89 I want to go there (3 stars in new york will go from $179 to oh God don't even ask)

[Cyphr]

would dont even ask mean some where around 50% of microsofts assets?

[smileyeagle1021]

would dont even ask mean some where around 50% of microsofts assets?

on new years eve I saw standard rooms for between $700 and $1000 a night, suites were starting at around 2k and went upwards of 6 or 7k

and that's the worst, normally $700 is the cap on standard and 5k the cap on suites

[thehippie777]

smileyeagle1021: yeah & people bitch like crazy at our prices lol

[smileyeagle1021]

smileyeagle1021: yeah & people bitch like crazy at our prices lol

well, you have no idea how much I hate the people who call a 4 star in manhatten then ask why it is so expensive... umm, because you called a freakin 4 star hotel in manhatten... do you really need more reason?

[Foxglove8778]

well, you have no idea how much I hate the people who call a 4 star in manhatten then ask why it is so expensive... umm, because you called a freakin 4 star hotel in manhatten... do you really need more reason?

"The answer is in the question, sir"

[bainsidhe]

This made me laugh. I used to work night audit at a small Sleep Inn on the weekends. Most of the paperwork was already done for me before I got there and I just had to add things up and run certain reports for morning. Except for nights when the computer crashed, this took me less than an hour at the most. Then I sat tight until it was time to start putting out breakfast. I spent most of my time reading, playing solitare, washing my own laundry (gotta love free laundry), watching TV, etc. Once the new GM came, she took away some of the deposit paperwork and had dayside handle it. Why? Because night audit was such a difficult job and she wanted to make it easier for us

Hippie, I don't doubt you were always busily at work. But I can say it depends on the place, because that was the easiest p/t job I ever had.

[thehippie777]

oh I know some people don't do a darn thing during the night shift, I envy them

[hotelnpa]

This made me laugh. I used to work night audit at a small Sleep Inn on the weekends. Most of the paperwork was already done for me before I got there and I just had to add things up and run certain reports for morning. Except for nights when the computer crashed, this took me less than an hour at the most. Then I sat tight until it was time to start putting out breakfast. I spent most of my time reading, playing solitare, washing my own laundry (gotta love free laundry), watching TV, etc. Once the new GM came, she took away some of the deposit paperwork and had dayside handle it. Why? Because night audit was such a difficult job and she wanted to make it easier for us

Hippie, I don't doubt you were always busily at work. But I can say it depends on the place, because that was the easiest p/t job I ever had.

If I remember correctly, Profit Manager (Sleep Inn's program) is very fast. I worked for Choice Hotels also but now I work for another company.

The system at this hotel is alot slower, but we also have alot of tedious paperwork to do. We also have to fill out a balance sheet, which to me is pointless since all of the same information is in the audit papers.

[Jade Panurple]

Oh that note, I dispise when people seem to think I do nothing being the Night Auditor. My hotel has tons of things lined up for me. If other night people get to pick their noses at night, good for them. I have had brief arguements with many people about how I am giving pleanty to do at night. "You don't do anything all night so..." A**hole, yes I am lying to you about not being able to "go play". If I acutally don't do anything, please explain to me how people with college degrees can't seem to understand the paperwork I do every night.

I get this all the time. It annoys me to no end. I even had one guest who thought I just sit around boiling eggs for our breakfast all night long. If that were the case, I would have far less papercuts and be a lot less grumpy when you are checking out at 6 am. My favorite by far is from the people I check in at midnight.... " Your still here!?! Wow, did I wake you up? You should go back to your bed back there and get some more rest before more people come down to check out."

If I had nothing else to do all night but sleep on a cot in the back office, I would find another job.

I do get to train my hubby on Night Audit tonight. He usually works 3-11. It's going to be FUN!!!!! Now he'll stop giving me crap about not doing anything!