Really, you let them return this?

[RedRoseSpiral]

That's what I wanted to say to the women up at the service desk at work today. I get called back to collect my returns and I notice a couple items are a bit light. I opened a jar of body cream and half of it had been used. Now I can see if a person had used a little and it didn't work how they thought and had wanted their money back this was one of the more expensive creams, but half a 20 oz jar? I can't see how that warrants a refund on any planet.

The other suspicious item was an empty box of painkillers. :: shrug :: That's not unusual. I just wish that instead of putting items like that in my bin the service desk workers would but it in the claims bin like their suppose to.

[Becks]

Ewwwwwwwww on the half used body cream. Icky.

[booger]

At my work if we say no to a return, all it takes is a little whining from an SC and management will make us take it back. That's how I've ended up taking back things like sweatpants from 1992 (in 2005 or so), and items that were clearly (to me, at least) stolen. Like when a lady comes in with a vacuum, no receipt, and says she got 3 of them as gifts a month ago and would like to return one. Seriously, we don't live in a classy area and most people can't afford to get people vacuums as gifts. Also, the shipping label on the box says it arrived in our store 3 days ago, so there's no way you've had it a month. But sure enough, after a sufficient amount of yelling and complaining, you get to go on your merry way with a $200 gift card! So not cool.

Yes, we do take back dumb stuff sometimes on our own. But it's not always our fault.

[RedRoseSpiral]

Really, what rankles me is that they didn't even check the item to see if it had been excessively used or not. If they had they wouldn't have tossed it into my bin, but then again they don't have a good record of putting stuff where it belongs. I can't tell you how many times I get glared at by them when I go to put pharmacies stuff away because I'm getting in there way.

[chainedbarista]

certain things should never be returnable, for health reasons; she/he should have had the option of writing the company, but i know, that takes actual effort.

returning things like that is eww.

[rerant]

When I worked at Wal Mart I was at the returns counter after Christmas and a man wanted to return a breast pump.
I could honestly not see ANY indication that it had been opened so I believed his spiel of it being a gift for his wife.
However since he didn't have a receipt and it was over $50 I needed a CSMs keys.
Well, she inspected it and found breast milk residue on it.
How I missed that I'll never know, and the box seriously looked like it hadn't been opened.

Nevertheless the CSM told him that because of what she believed to be breast milk residue she could not, and would not return it.

Bitch, fight, moan, scream, cave.

The CSM agreed to return it BUT (since this man had made such a scene) very loudly told me to throw it directly into the trash compactor, because, "I don't want inconsiderate people's health hazards anywhere near the rest of the merchandise."

Remember that this is RIGHT after Christmas, too. At Wal Mart.
LOTS of people were shooting him every kind of dirty, disgusted look you could imagine and he slinked away red-faced and ashamed.

[RedRoseSpiral]

Ewww. I'm so glad your CSM at least embarrassed the guy over it. It reminds me the story a friend told me from when she worked the service desk. A woman bought insoles for her shoes and at the end of the day she comes in takes them out of her shoes and demands a refund because they didn't work. The CSM on duty made my friend put gloves on and throw them away very publicly in front of the woman after giving her the refund.

Oh, had another half used jar today in my bin that had been returned. This one was really gross. It was a lotion and was watery. I almost got some on my hand.

[mattm04]

We get this at the supermarket every once and a while. Someone will order a expensive cake or deli platter and they day after their party/event will come back with 90 percent of it cone and they want a refund because they didn't like the taste or some such BS. Usually the managers will allow it, then whine when our numbers don't look good because they let someone return two $30 platters.