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I work in the collections department of a 'customer service based' business. On Thursday, I had to shut off the phones and internet to a customer of ours.
This customer had made an arrangement to pay the 60+ amount on 3/5, blah blah blah.
They didn't pay, didn't call.
On 3/6, I shut it all down. And 5 hours later, the customer calls because they can't determine why.
After I spend 20 minutes on the phone with the customer explaining they broke the agreement and now must pay the full past due, my boss and her boss spend another hour. This customer berates us continually for not honoring the original agreement.
Finally, in an act of desperation, the manager finally gives the customer the ability to restore per the broken agreement. This is after over an hour on the phone. The customer has argued repetetively about us not honoring the original agreement, doesn't mater that they broke it, we should cave as we've DESTROYED their rep with customers.
Once we finally agree, the customer then admits they don't even have THAT amount of money, but we should restore them anyway.
WHAT??????
This customer had made an arrangement to pay the 60+ amount on 3/5, blah blah blah.
They didn't pay, didn't call.
On 3/6, I shut it all down. And 5 hours later, the customer calls because they can't determine why.
After I spend 20 minutes on the phone with the customer explaining they broke the agreement and now must pay the full past due, my boss and her boss spend another hour. This customer berates us continually for not honoring the original agreement.
Finally, in an act of desperation, the manager finally gives the customer the ability to restore per the broken agreement. This is after over an hour on the phone. The customer has argued repetetively about us not honoring the original agreement, doesn't mater that they broke it, we should cave as we've DESTROYED their rep with customers.
Once we finally agree, the customer then admits they don't even have THAT amount of money, but we should restore them anyway.
WHAT??????
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