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I've written a few posts about the customers I used to get at the bar I worked at and how they'd try to cheat their way to free or discounted drinks.
My bar was square shaped with seats on all sides. The service station is in the middle of the north side of the bar. From that spot, I can see the main and rear entrance doors of the casino. While I'm making a drink for one of my customers, I see this big lady in a moo moo (sp?) walk in the front doors. Not to be harsh or anything, but huge and tropical sticks out like a sore thumb among a bunch of people in jeans and t-shirts.
I walk down to the north west corner of the bar to deliver the drink I made and as I'm walking back to the other side, she is standing at the north east corner screaming at me.
SC: Somewhere there's a skydiver without a chute
Me: Naturally
B: Awesome customer sitting right next to where she waddled up to
L: Pit Boss and acting Casino Manager
SC: (yells)Is there another bartender on?!?!?!
Me: No ma'am. I'm the only one on. How can I help you?
SC: (Still yelling) I've been standing here for 20 minutes waiting for a drink!!
B: (shaking his head no)
Me: I just saw you walk in the door ma'am.
SC: Don't you call me a liar!!!
B: Lady, you haven't been here more than a minute. He was just here pouring me another cup of coffee a few minutes ago. It's not like he could've missed you.
SC:
I want to talk to your manager!!
Me: Sure thing. Hey L! This woman would like to speak with you.
Meanwhile, L had been standing there watching the whole thing. She waddles the total of 7 feet from the bar to the edge of the pit. The whole time he's shaking his head and telling her no. She finally gets pissed off and leaves.
L comes over to the bar and tells me that she didn't even complain about anything. She just kept demanding comps for whatever she could get.
The one good thing about working in a casino is the management have backbones when it comes to dealing with customers. However, they don't when it comes to dealing with HR.
CH
My bar was square shaped with seats on all sides. The service station is in the middle of the north side of the bar. From that spot, I can see the main and rear entrance doors of the casino. While I'm making a drink for one of my customers, I see this big lady in a moo moo (sp?) walk in the front doors. Not to be harsh or anything, but huge and tropical sticks out like a sore thumb among a bunch of people in jeans and t-shirts.
I walk down to the north west corner of the bar to deliver the drink I made and as I'm walking back to the other side, she is standing at the north east corner screaming at me.
SC: Somewhere there's a skydiver without a chute
Me: Naturally
B: Awesome customer sitting right next to where she waddled up to
L: Pit Boss and acting Casino Manager
SC: (yells)Is there another bartender on?!?!?!
Me: No ma'am. I'm the only one on. How can I help you?
SC: (Still yelling) I've been standing here for 20 minutes waiting for a drink!!
B: (shaking his head no)
Me: I just saw you walk in the door ma'am.
SC: Don't you call me a liar!!!
B: Lady, you haven't been here more than a minute. He was just here pouring me another cup of coffee a few minutes ago. It's not like he could've missed you.
SC:
I want to talk to your manager!!Me: Sure thing. Hey L! This woman would like to speak with you.
Meanwhile, L had been standing there watching the whole thing. She waddles the total of 7 feet from the bar to the edge of the pit. The whole time he's shaking his head and telling her no. She finally gets pissed off and leaves.
L comes over to the bar and tells me that she didn't even complain about anything. She just kept demanding comps for whatever she could get.
The one good thing about working in a casino is the management have backbones when it comes to dealing with customers. However, they don't when it comes to dealing with HR.
CH
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