All this for a whopping 10 cents?

[Nakajo]

We have stickers on most our media items, so with that Canadian "mislabeled" rule, I feel it could open a huge doorway to theft and fraud by those lines. People would be switching tags all day to get free stuff.

Had an moron come up with a huge $300 DVD box set (full series of something) that they had obviously "re"labeled at $60. SC threw a fit when the manager said they couldn't have it at that price. When the manager mentioned that we caught them on tape switching the tags, they ran out of there. Hilarious.
The cashier that caught the relabel got EOTM.

[Andara Bledin]

In practically every law regarding pricing accuracy, any time a price is obviously a mistake, such as a $300 boxed DVD set for $60 (yeah, nice try, pal), that it's not a valid cause for a complaint.

It's only when the price could be reasonably expected for the item.

^-.-^

[earl colby pottinger]

No protection

However, there is no protection for stores when no-one at the store understands what they are selling.

I missed out by just one day, but years ago the local WalMart mis-priced a solar panel/battery combo that should have been priced $199.99 (that was the introductory price, probably another reason no-one realize something was wrong.)

They priced it on the floor and on the cashier terminals as $19.99 each. I would have bought two if I had known. They sold at-least five before they ran out/caught the error.

[cravenmorhead]

However, there is no protection for stores when no-one at the store understands what they are selling.

I missed out by just one day, but years ago the local WalMart mis-priced a solar panel/battery combo that should have been priced $199.99 (that was the introductory price, probably another reason no-one realize something was wrong.)

They priced it on the floor and on the cashier terminals as $19.99 each. I would have bought two if I had known. They sold at-least five before they ran out/caught the error.

That is how I got to england, and then turkey a few years back. They had a package to get to london for $1150 per person, but the advertised price was $115. It almost cost us more to get to Turkey, then it did to get to London. This is from Western Canada (Calgary).

[Lace Neil Singer]

I once got a brand new hardback book for £1 cuz it was incorrectly priced; it should have been £10. I would have bought the book anyway, I just thought I'd try my luck. So at the till, I asked politely if I could have the book for a pound, as it was priced for a pound... and they let me have it! XD

As regards to the OP, you think that's bad? I once had a customer who practically blew a bloodvessel cuz he'd been overcharged by, get this, 1p. Yeah, that's right, one lousy penny. His paper had rung up at 25p, not 24, so he returned to bitch and whine about it. Normally the procedure is to send these people to Customer Services, but I didn't want to subject the nice people there to this idiot, so I gave him a penny out of the till just to get rid of him. A penny wouldn't show up as being over by any stretch of the imagination; in any case, I heard nothing about it.

[Beckpatton]

Some stores here in Australia have that policy also, if an item scans above the shelf price they get the first one free, and the rest at the lower price. It's not a law or anything, and it's not regulated as far as I know, but it is a policy that some stores do implement.

Many years ago I worked at a hardware store that did not have this particular policy and I spent many many minutes explaining to a SC that this is not law, that it is a policy some stores carry, (mostly supermarkets). My store did not have that policy, so he would only be getting the goods at the lower price. He was such a smug prick I just wanted to beat him over the head with a hammer, (I did say it was a hardware store right) He kept saying, "I think you'll find it is in fact the law, and you are now breaching that law and I should get the goods for free" I kept saying "I'm sorry sir, but it is not law it is a policy some stores have, we however do not have that policy. Feel free to contact consumer affairs, but I am sure you will find that you are actually wrong! Now... Do you want the goods or not?"

I am sorry, but just because I was on the serving side of the register does not mean I am an idiot! You SC are the one being a fool, I however am a CS legend and your pissy attittude does not phase me in the slightest! BUH-BYE!

[Apathy]

At my store, the pricing team was wildly understaffed, so there were tons of wrong prices out on the shelves. I can't imagine how much the store would lose if they gave those things away for free.

[Mark Healey]

So I went through all the trouble, spending almost 10 minutes just on her, to refund her a whopping 10 cents.

This is one of those situations where it is good that someone decided to be the Designated Dick.

Yes, it'sa trivial amount.
Yes, it's annoying to be the person behind them.

But you have to keep in mind that whenever journalists check on scanning discrepencies they always net in the stores favor. This is because they are really careful about making sure things don't scan for below the price but rather sloppy the other way. With a big chain a few exxtra cents off a small percentage of purchases can mean millions in extra profit.

If they get away with it on some old ladies Ensure, they will be tempted to do it on my Coke Zero.

[greensinestro]

Was this in Canada?

I think that is really stupid. Why should they be entitled to something for free because of human error??? Yes, they would get the item for whatever price they saw it for but it why free?
.

You really ought to visit South Florida some time. I mean no disrespect toward any nationality or race, but many northerners who spend the winter months down here often pull this all the time at stores. It's a whopping ten cents and to us normal people, this would not be a big deal. I myself would have said "Screw it" and left. Yet, these snowbirds that we have will always find a way to get a free item under a policy like this. It's probably not implemented down here due to the problems it would cause places of business. It's bad enough we already have that crap going on at restaurants and other places of business.

[depechemodefan]

I was at a store (known as Hell-mart) when I bought some vitimins. The tag stated $3.49. At the check-out counter I'm charged $5.12. I leave the store and while I'm looking at the receit I see the overcharge. So I go back in the store, without the bottle and double check the barcode (the receipt has the barcode number on it) on the tag and it's the same number. I go back outside to get the bottle (I did't want to bother to get the greeter to put a return sticker on it if I was wrong) and the greeter is doing something I haven't seen before. I guess someone's merchandise went off, so the greeter was writting on a form the serial number or something from the box and other info., but wasn't keeping the item. Anyway, that took a while and finally I got my return sticker.

I Go to Customer Service, went with the woman to the shelf, she double checked the barcode and we went back to CS. Now I paid with a cc but she gave me cash back, which is cool.

Lot of times, though, the tag says one thing and the receipt another thing. I hate that. I know it's a big store but the prices never ring up lower than the tag*.

In fact, one day I bought these barrettes. Now there were more than 10 on the hook. The price rang up differently. I go back and see the barcode on the tag was different from the one on the package. I should have gotten a refund but I didn't. I could see one barrette package on a wrong hook because someone picked it up and put it in the wrong place, but it looked like whoever restocked just stuck all her/his stock of those barrettes in the wrong place.

*I did one day buy something with a red clearance tag on it. Normal price $24, clearance was $15. It was a bedspread that came in a clear plastic pouch. The barcode was inside the pouch, on cardboard (which has a picture of the bedspread) that wraps around the bedspread. The clearance tag is on the outside. The cahier scans the barcode on the inside of the pouch and it rings $12. She is surprised and she said she had to check with the supervisor. Ugh, all this not to give it too me for $12. Even though the barcode scanned wasn't something that was removeable.

[jb17kx]

Some stores here in Australia have that policy also, if an item scans above the shelf price they get the first one free, and the rest at the lower price. It's not a law or anything, and it's not regulated as far as I know, but it is a policy that some stores do implement.

That's mostly correct - the Code of Practice for Computerised Checkout Systems in Supermarkets is a voluntary guideline administered by the Australian Retailer's Association.