Last night, about 10 minutes to closing, I had a woman come through and buy a bunch of school supplies. Anyway, I finish ringing up, and I give her the receipt. She leaves.
She comes back, and says that there is a possible price discrepancy on a pack of markers.
I look, and it says the markers were rung up as $2.99. She insisted they were marked $2.89 on the shelf. So, I go over and look, and sure enough, the price tag hadn't been changed yet, and it read $2.89. Usually they get changed on Sundays, if any need to be done, and the tags that need to be changed for price automatically print out on our printer. Corporate does this for us. Looks like the markers were missed.
She wants her money back. We will price over-ride if a sign was up that advertised a lower price, but maybe forgotten to be taken down.
So, I can get her money back to her account. However, the only way I can do this, is to return the markers and repurchase them and manually override the price difference, and the whole 10 cents will be put back on her account. I also need the actual marker pack to scan as a return. If I don't scan it, the system won't allow the return.
Well, she left the bag in the car, and thought it was a HUGE problem to go out and get it again. I told her there was nothing I could do without the marker pack. So she huffed off and got them. I went ahead and did the whole procedure, all the while we had other customers waiting behind her and mine is the only register open. When it gets to 15-20 minutes to closing, the MOD will pull all but one front drawer.
So I went through all the trouble, spending almost 10 minutes just on her, to refund her a whopping 10 cents.
She comes back, and says that there is a possible price discrepancy on a pack of markers.
I look, and it says the markers were rung up as $2.99. She insisted they were marked $2.89 on the shelf. So, I go over and look, and sure enough, the price tag hadn't been changed yet, and it read $2.89. Usually they get changed on Sundays, if any need to be done, and the tags that need to be changed for price automatically print out on our printer. Corporate does this for us. Looks like the markers were missed.
She wants her money back. We will price over-ride if a sign was up that advertised a lower price, but maybe forgotten to be taken down.
So, I can get her money back to her account. However, the only way I can do this, is to return the markers and repurchase them and manually override the price difference, and the whole 10 cents will be put back on her account. I also need the actual marker pack to scan as a return. If I don't scan it, the system won't allow the return.
Well, she left the bag in the car, and thought it was a HUGE problem to go out and get it again. I told her there was nothing I could do without the marker pack. So she huffed off and got them. I went ahead and did the whole procedure, all the while we had other customers waiting behind her and mine is the only register open. When it gets to 15-20 minutes to closing, the MOD will pull all but one front drawer.
So I went through all the trouble, spending almost 10 minutes just on her, to refund her a whopping 10 cents.
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