I work as System Admin and Front Desk clerk at a hotel, and have for over four years now. Normally, I only work the front desk overnight Friday and Saturday, but one of the clerks is on vacation, so I helped out at the front desk tonight.
We have a few long-term rental rooms that are set up as apartments. In one of this is an older gentleman, in his early 70s, I believe. He's been staying at our hotel for almost two years now, I think. He's friendly and polite, and all the staff know him by name, "Bob".
Bob walks up to the front desk.
Outsdr: "Good evening sir! How are you tonight?"
Bob: "Oh, oh, I'm doing fine, really, I suppose. But, well, I had skin cancer, and a few days ago I had surgery to remove some of it."
Outsdr: "Ah. I see" (Thinks to self- I do not want to hear about his health problems!)
Bob: "And I have bandages in two places, and well, I can reach one of them, but..."
Outsdr: .oO No no no no no no don't say it please god don't say it Oo.
Bob: "I can't reach the other one, and I was wondering if I came in the office back there (points to manager's office) if you could pull the band-aid off my back? It's not bleeding too much any more."
Outsdr:
I tried really really hard to keep my face nonchalant, but I'm afraid I wasn't very succesful in hiding my wide-eyed terror. Then, the older woman I'm working the desk with, "Susie" says:
"Oh, it's ok... everyone else has helped him out... Jim has done it, and Alice has done it..."
They're both just looking at me expectantly, and finally I manage to say "I'm sorry, but I am not comfortable doing that!"
Yeah, there's latex gloves in laundry, but I am NOT paid enough to pull band-aids off of people!
Susie says, "Oh, all right, I'll help him out." And off they went to the manager's office. A few seconds later, Susie says, "Ok, it's off... Oh! It's bleeding some this time!"
Seriously, it was all I could do not to throw up. I'll do a lot for a guest, but there are lines I am not willing to cross.
We have a few long-term rental rooms that are set up as apartments. In one of this is an older gentleman, in his early 70s, I believe. He's been staying at our hotel for almost two years now, I think. He's friendly and polite, and all the staff know him by name, "Bob".
Bob walks up to the front desk.
Outsdr: "Good evening sir! How are you tonight?"
Bob: "Oh, oh, I'm doing fine, really, I suppose. But, well, I had skin cancer, and a few days ago I had surgery to remove some of it."
Outsdr: "Ah. I see" (Thinks to self- I do not want to hear about his health problems!)
Bob: "And I have bandages in two places, and well, I can reach one of them, but..."
Outsdr: .oO No no no no no no don't say it please god don't say it Oo.
Bob: "I can't reach the other one, and I was wondering if I came in the office back there (points to manager's office) if you could pull the band-aid off my back? It's not bleeding too much any more."
Outsdr:
I tried really really hard to keep my face nonchalant, but I'm afraid I wasn't very succesful in hiding my wide-eyed terror. Then, the older woman I'm working the desk with, "Susie" says:
"Oh, it's ok... everyone else has helped him out... Jim has done it, and Alice has done it..."
They're both just looking at me expectantly, and finally I manage to say "I'm sorry, but I am not comfortable doing that!"
Yeah, there's latex gloves in laundry, but I am NOT paid enough to pull band-aids off of people!
Susie says, "Oh, all right, I'll help him out." And off they went to the manager's office. A few seconds later, Susie says, "Ok, it's off... Oh! It's bleeding some this time!"
Seriously, it was all I could do not to throw up. I'll do a lot for a guest, but there are lines I am not willing to cross.
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