My sister worked in a large auto part chain for about 3 years, so I heard lots of stories from her similar to the OP's. The thing that really irritated her though was when she would answer the phone, and the person on the other side would demand that she give the phone to a male, assuming that because she was a female she couldn't possibly help them correctly. Of course, about 90% of the time the guys she gave the phone to had to give it back and let her answer since they didn't know.

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