JJBB: (to me) Hey! You!
Not a good sign. I look up to find a rather fat lady with at least one extra chin who looks like she's consumed a few Jelly Bellies in her time..
Me: Can I help you with something?
JJBB: The Jelly Belly dispenser is broken. Fix it!
Our Jelly Belly dispenser takes up an entire endcap in the grocery department. It has bins filled with beans that you just take a scoop and fill your bag with. There are also dispensers on the top where you pull down a lever and the Jelly Bellies come down into your bag. One of these, the one with the 49 different assorted flavors, didn't have any jelly beans in the right hopper to fall down into the bag, but there were beans in it.
I proceeded to shake the malfunctioning bin a little bit without any success.
JJBB: Take it down! Take it off the dispenser and fix it!
As far as I know, we do not own the Jelly Belly dispenser; Jelly Belly does, and they have their own reps who service the dispenser, remove expired product and stock new product in the dispenser. So I'm not going to monkey around with something that is not store property, especially not when I have no idea how to disassemble it.
Me: We don't own the machine and I don't think I should be trying to take it apart. We have lots of other flavors for you to choose from.
JJBB: I want that one! Take the cover off so I can reach inside!
Yeah, that's real sanitary. I remain polite but firm.
Me: Unfortunately I cannot take the machine apart for you. I can go tell the service desk and management that there is a problem with the machine, so that the Jelly Belly representative can fix it on her next visit.
JJBB: Forget it, I'll do it myself. And I'll also tell them how rude and unhelpful you've been!
Gee thanks, at least they'll know I'm thought of often. Why is it I never get to help the people who will put in a good word about my service, but always get the people who want to run to management the second I tell them "no"?
Not a good sign. I look up to find a rather fat lady with at least one extra chin who looks like she's consumed a few Jelly Bellies in her time..
Me: Can I help you with something?
JJBB: The Jelly Belly dispenser is broken. Fix it!
Our Jelly Belly dispenser takes up an entire endcap in the grocery department. It has bins filled with beans that you just take a scoop and fill your bag with. There are also dispensers on the top where you pull down a lever and the Jelly Bellies come down into your bag. One of these, the one with the 49 different assorted flavors, didn't have any jelly beans in the right hopper to fall down into the bag, but there were beans in it.
I proceeded to shake the malfunctioning bin a little bit without any success.
JJBB: Take it down! Take it off the dispenser and fix it!
As far as I know, we do not own the Jelly Belly dispenser; Jelly Belly does, and they have their own reps who service the dispenser, remove expired product and stock new product in the dispenser. So I'm not going to monkey around with something that is not store property, especially not when I have no idea how to disassemble it.
Me: We don't own the machine and I don't think I should be trying to take it apart. We have lots of other flavors for you to choose from.
JJBB: I want that one! Take the cover off so I can reach inside!
Yeah, that's real sanitary. I remain polite but firm.
Me: Unfortunately I cannot take the machine apart for you. I can go tell the service desk and management that there is a problem with the machine, so that the Jelly Belly representative can fix it on her next visit.
JJBB: Forget it, I'll do it myself. And I'll also tell them how rude and unhelpful you've been!
Gee thanks, at least they'll know I'm thought of often. Why is it I never get to help the people who will put in a good word about my service, but always get the people who want to run to management the second I tell them "no"?
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