Every time the phone rings and it says "Main 1" it means there's a jackass on the line.
This is because after the fitting room closes, and there's no one to answer the phone, every time someone calls after 11pm, every phone in the store rings.
I was working late one night. My patience was at an end because it was around Christmas. I was tired, cranky, needed sleep and a break from endless running around, endless questions, and endless angry customers who wanted a Wii or a Nintendo DS.
So the phone rings. I'm ringing people up during this whole conversation.
Me: Hello, this is Electronics, how can I help you?
SC: Are you a manager?
Me: No ma'am. What seems to be the problem?
(We are told to ask what they want, rather than simply call for a manager right away. Sometimes.....but not often.....it can be resolved by a regular associate. Maybe she thought I said I was a manager. But I digress.)
SC: You need to get some more cashiers! These lines are RIDICULOUS!
Me: Well I'm very sorry ma'am, but I'm sure all the available cashiers are working.
SC: Well it's ridiculous that they don't have more cashiers working tonight! All I want to do is buy a few items!
(Oh, the things we wish we could say. 1) You're not special. You'll have to wait. 2) It's night. Nowhere else is open. You're lucky you can buy your essential items now rather than waiting til the morning. 3) So what if you have a few items? See number 1).
Me: Ma'am, I assure you that we aren't hiding cashiers from you.
SC: I want to speak to a manager! Now!
Me: All right, let me put you on hold.
SC: Is this the Conroe store?
Me: Uh. No. This is [Elsewhere].
SC: [hangs up.]
No apology. No remorse. Nothin'. I love retail!
This is because after the fitting room closes, and there's no one to answer the phone, every time someone calls after 11pm, every phone in the store rings.
I was working late one night. My patience was at an end because it was around Christmas. I was tired, cranky, needed sleep and a break from endless running around, endless questions, and endless angry customers who wanted a Wii or a Nintendo DS.
So the phone rings. I'm ringing people up during this whole conversation.
Me: Hello, this is Electronics, how can I help you?
SC: Are you a manager?
Me: No ma'am. What seems to be the problem?
(We are told to ask what they want, rather than simply call for a manager right away. Sometimes.....but not often.....it can be resolved by a regular associate. Maybe she thought I said I was a manager. But I digress.)
SC: You need to get some more cashiers! These lines are RIDICULOUS!
Me: Well I'm very sorry ma'am, but I'm sure all the available cashiers are working.
SC: Well it's ridiculous that they don't have more cashiers working tonight! All I want to do is buy a few items!
(Oh, the things we wish we could say. 1) You're not special. You'll have to wait. 2) It's night. Nowhere else is open. You're lucky you can buy your essential items now rather than waiting til the morning. 3) So what if you have a few items? See number 1).
Me: Ma'am, I assure you that we aren't hiding cashiers from you.
SC: I want to speak to a manager! Now!
Me: All right, let me put you on hold.
SC: Is this the Conroe store?
Me: Uh. No. This is [Elsewhere].
SC: [hangs up.]
No apology. No remorse. Nothin'. I love retail!
Comment