So, this guys puts the 'stupid' in SC...
I post this auction on eBay (I can provide the link, but don't know if I'm allowed to - I'll explain as best I can). It's for two large oval bowls, very collectible. One bowl has noticeable chipped along the edge, but no biggie, it's not that big and since we still had the pieces, the customer could easily repair it.
I made sure to picture all the right places (the chip is noticeable in all pictures, even from far away - with both bowls in the picture) and I even mentioned it in the description.
In comes the SC, we've had a problem with him before, buying a broken item and then, take a guess . . .
Complaining that the item is broken... (you can see where this is going, can't you?)
We didn't block him because we figured it was a one time thing. Nope. He bids on the bowls and is the high bidder and wins them. My co-worker takes a few seconds to even e-mail the guy and reminds him that the bowl was chipped (before the auction ended, of course).
The guy receives the bowls and e-mails us, something to the effect of "I got your bowls today, but one of them is chipped!" I can't remember, as the e-mails are deleted. Then he sends another, longer e-mail, basically how the chip wasn't our fault, it must be FedEx's and how he'll just have to "bite the bullet," but stated something about compensation. Not once, was the fact that it was stated in the description or auction.
We didn't both to reply to his e-mail. He leaves us postive feedback, "One bowl was chipped. For sure, it wasn't your fault. I do need compensation" (actual feedback). Needless to say, we responded to the feedback that he didn't read the description and it was as described (we're representing a store here, so we can't be too rude). And, we blocked his ass. He probably would have been a repeat customer, but the headache isn't worth it.
And the grand total of the auction . . .
$4.92 + $10.00 shipping.
I post this auction on eBay (I can provide the link, but don't know if I'm allowed to - I'll explain as best I can). It's for two large oval bowls, very collectible. One bowl has noticeable chipped along the edge, but no biggie, it's not that big and since we still had the pieces, the customer could easily repair it.
I made sure to picture all the right places (the chip is noticeable in all pictures, even from far away - with both bowls in the picture) and I even mentioned it in the description.
In comes the SC, we've had a problem with him before, buying a broken item and then, take a guess . . .
Complaining that the item is broken... (you can see where this is going, can't you?)
We didn't block him because we figured it was a one time thing. Nope. He bids on the bowls and is the high bidder and wins them. My co-worker takes a few seconds to even e-mail the guy and reminds him that the bowl was chipped (before the auction ended, of course).
The guy receives the bowls and e-mails us, something to the effect of "I got your bowls today, but one of them is chipped!" I can't remember, as the e-mails are deleted. Then he sends another, longer e-mail, basically how the chip wasn't our fault, it must be FedEx's and how he'll just have to "bite the bullet," but stated something about compensation. Not once, was the fact that it was stated in the description or auction.
We didn't both to reply to his e-mail. He leaves us postive feedback, "One bowl was chipped. For sure, it wasn't your fault. I do need compensation" (actual feedback). Needless to say, we responded to the feedback that he didn't read the description and it was as described (we're representing a store here, so we can't be too rude). And, we blocked his ass. He probably would have been a repeat customer, but the headache isn't worth it.
And the grand total of the auction . . .
$4.92 + $10.00 shipping.
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