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OK, maybe I was a bit naive, but I thought that becoming manager, customers would treat me with the slightest bit more respect. I was wrong.
So, I'm running the shift. One of our ovens basically blew up, so I called a repair guy. Repair guy was there a couple of hours later, so I walked off the bar to meet and greet him and tell him what was wrong.
As we are talking, a customer suddenly appears and interupts me mid-sentence.
SC; Pint of John Smiths!
Me: I'm sorry sir but I am not serving right now.
SC: Well who the hell is?
Me: There are two people at the bar serving, if you go wait they will get to you.
SC: But you're not doing anything!
Me: Yes I am. I am actually dealing with a problem we are having in our kitchen.
SC: You're the manager. You should know not to keep customers waiting.
Me: I do know that, but I have to prioritise this repair at the minute. Now I could leave the smoking oven in the kitchen alone, but the chances are the bar will burn down in about ten minutes.
OK that was an exaggeration. There was absolutely no chance of the bar burning down as the oven was off and wasn't smoking at all.
SC: I think the management need better training in this place.
Me: I disagree sir. I am very good at my job. I know what I am doing, and I resent that comment.
SC: I'm going to complain to the management about you.
Me: As you have quite clearly pointed our sir, I am the management. So you can complain to me. I should also point out in the time that you have been arguing with me, you could have been served on the bar by now.
The repair guy was killing himself laughing at this point. The customer just stared at me, stone faced.
Me: *to repair guy* Right, shall I show you the problem?
We walked away. I muttered "asshole" under my breath...I think he might have heard me, because he was gone when I came out the kitchen.
So, I'm running the shift. One of our ovens basically blew up, so I called a repair guy. Repair guy was there a couple of hours later, so I walked off the bar to meet and greet him and tell him what was wrong.
As we are talking, a customer suddenly appears and interupts me mid-sentence.
SC; Pint of John Smiths!
Me: I'm sorry sir but I am not serving right now.
SC: Well who the hell is?
Me: There are two people at the bar serving, if you go wait they will get to you.
SC: But you're not doing anything!
Me: Yes I am. I am actually dealing with a problem we are having in our kitchen.
SC: You're the manager. You should know not to keep customers waiting.
Me: I do know that, but I have to prioritise this repair at the minute. Now I could leave the smoking oven in the kitchen alone, but the chances are the bar will burn down in about ten minutes.
OK that was an exaggeration. There was absolutely no chance of the bar burning down as the oven was off and wasn't smoking at all.
SC: I think the management need better training in this place.
Me: I disagree sir. I am very good at my job. I know what I am doing, and I resent that comment.
SC: I'm going to complain to the management about you.
Me: As you have quite clearly pointed our sir, I am the management. So you can complain to me. I should also point out in the time that you have been arguing with me, you could have been served on the bar by now.
The repair guy was killing himself laughing at this point. The customer just stared at me, stone faced.
Me: *to repair guy* Right, shall I show you the problem?
We walked away. I muttered "asshole" under my breath...I think he might have heard me, because he was gone when I came out the kitchen.
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