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This happened when I was at my first of two Kroger stores. It was a Sunday evening and slightly busy. I was meeting with the self-scan clerk to see who was up next for break/lunch/go home. We hear a female start yelling some profanities and "I'll kick the slut's ass". I told the self-scan clerk to get ready to call 911 and I head over to the front of the checklanes where this lady is going ballistic.
ME - me.
PL - psycholady.
GM - D-GM clerk.
ME: Ma'am, I'm going to need you to calm down.
PL: FUCK YOU! I'm going to kick that bitch's ass.
ME: Ok, not really going to happen. Calm down or leave, Ma'am.
PL: Enough with the "ma'am" shit. I'm not leaving. I'm kicking her ass. *pointing at another customer who is white as a ghost scared.
ME: Ok, lady, get out. NOW.
At about this time I had motioned for the self-scan clerk to call 911 to get a police presence rolling as this lady was not going to simmer down until that other girl was beaten. I'm joined by the Drug/GM clerk who was nearby and heard the lady.
ME: Um, GM, let's get her out of here.
*Me and GM start walking her backwards towards the door, not touching her*
PL: *still yelling incoherent ramblings of the other girl's promiscuity and what needs to be done to her rear end*
GM: *looks at me* She's not going to quit, is she?
ME: Nope.
About this time, she lunges forward and we catch PL.
ME: *going over to a checklane phone and accessing the PA* Security assistance to the checklanes at this time. Security Assistance at this time*
The rest of the store knows that when there is an odd page like that to the front, get up there QUICK. About the time I get the phone hung up I'm met by two meat cutters (one of which is a football player for the local university) and the girl from the deli (who isn't a slouch in fights). The meat cutters, GM and myself blockcade the path to the other girl as the deli girl blocks the other entrance so PL doesn't sneak in.
A couple seconds later the husband picks her up and holds her until the police run in to the entryway. He carries her to their vehicle flanked by three officers.
The other officers talk to the threatened party and us. Everyone disburses to where they were assigned. GM and I fill out incident reports to turn into management in the morning.
The rest of the evening was (luckily) uneventful and dull.
ME - me.
PL - psycholady.
GM - D-GM clerk.
ME: Ma'am, I'm going to need you to calm down.
PL: FUCK YOU! I'm going to kick that bitch's ass.
ME: Ok, not really going to happen. Calm down or leave, Ma'am.
PL: Enough with the "ma'am" shit. I'm not leaving. I'm kicking her ass. *pointing at another customer who is white as a ghost scared.
ME: Ok, lady, get out. NOW.
At about this time I had motioned for the self-scan clerk to call 911 to get a police presence rolling as this lady was not going to simmer down until that other girl was beaten. I'm joined by the Drug/GM clerk who was nearby and heard the lady.
ME: Um, GM, let's get her out of here.
*Me and GM start walking her backwards towards the door, not touching her*
PL: *still yelling incoherent ramblings of the other girl's promiscuity and what needs to be done to her rear end*
GM: *looks at me* She's not going to quit, is she?
ME: Nope.
About this time, she lunges forward and we catch PL.
ME: *going over to a checklane phone and accessing the PA* Security assistance to the checklanes at this time. Security Assistance at this time*
The rest of the store knows that when there is an odd page like that to the front, get up there QUICK. About the time I get the phone hung up I'm met by two meat cutters (one of which is a football player for the local university) and the girl from the deli (who isn't a slouch in fights). The meat cutters, GM and myself blockcade the path to the other girl as the deli girl blocks the other entrance so PL doesn't sneak in.
A couple seconds later the husband picks her up and holds her until the police run in to the entryway. He carries her to their vehicle flanked by three officers.
The other officers talk to the threatened party and us. Everyone disburses to where they were assigned. GM and I fill out incident reports to turn into management in the morning.
The rest of the evening was (luckily) uneventful and dull.
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