Ok, i work customer service, but in a call center setting... thank gawd i don't have to deal with the public...
Alright, well in my job once you "pay your dues" from answering calls, you get options to move about the department. I moved the data entry side. Which means i rarely deal with people, i just enter in orders and stuff and thats it. Well sometimes if the phones get backed up, we have to pitch in and help. now mind you after being off the phones for a while, you forget how to talk to people. So one day the phones were off the hook and i was asked to take a call. I answer, and the guy on the other line wants to place an order that he received a quote on. I ask for the quote number so i can pull it up. Now the fun begins. (Where i work, you learn not to trust the addresses that were entered in on the quote. when a sales person makes a quote, they have to have the blanks filled in, so they will put anything... if its a big business, there are hundreds of addresses) I confirm the item on the quote with the customer. Then i asked for the billing address: "Well you should already have that information" to avoid having to explain that sales rep don't do their jobs, i just said "i'm sorry sir that information has not been filled out" he continues "well when ever i call in i don't have to go through this" me again "i'm sorry sir it was left blank" So then he sighs, and gives me the address. Next question: "can i have your shipping address?" He says the same "you should have that information" DID YOU NOT HEAR ME THE FIRST TIME? Instead of bitching about this, this order could be done by now! Me getting annoied "again sir..."etc. I don't understand!
Alright, well in my job once you "pay your dues" from answering calls, you get options to move about the department. I moved the data entry side. Which means i rarely deal with people, i just enter in orders and stuff and thats it. Well sometimes if the phones get backed up, we have to pitch in and help. now mind you after being off the phones for a while, you forget how to talk to people. So one day the phones were off the hook and i was asked to take a call. I answer, and the guy on the other line wants to place an order that he received a quote on. I ask for the quote number so i can pull it up. Now the fun begins. (Where i work, you learn not to trust the addresses that were entered in on the quote. when a sales person makes a quote, they have to have the blanks filled in, so they will put anything... if its a big business, there are hundreds of addresses) I confirm the item on the quote with the customer. Then i asked for the billing address: "Well you should already have that information" to avoid having to explain that sales rep don't do their jobs, i just said "i'm sorry sir that information has not been filled out" he continues "well when ever i call in i don't have to go through this" me again "i'm sorry sir it was left blank" So then he sighs, and gives me the address. Next question: "can i have your shipping address?" He says the same "you should have that information" DID YOU NOT HEAR ME THE FIRST TIME? Instead of bitching about this, this order could be done by now! Me getting annoied "again sir..."etc. I don't understand!
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