Yesterday the nastiest most snarly and stupid sc I had all day was a pastor. Apparently she'd been ordering flowers and the call had dropped just after she gave out her credit card number so she called back to make sure that we went ahead and processed the order.
No big deal right? Discconnects and shit happens.
She got me, who wasn't the original person she talked to. The longer we talked the more pissed off she got. Godly? Not by a long stretch. Foul and hateful? You betcha!
The thing she was most annoyed with is the fact that the original agent didn't run her credit card and finish the order after the call dropped. She refused to accept that running someone's credit card without asking for permission and giving them a total is illegal, cussing me out again an again because it was in her words a "stupid company policy" instead of an illegal act.
So after we get all the way through me retaking her order and her being super snippy, hateful and shrieking she asks for a discount because shes a pastor. I declined to give her one even though I could give her several different discount.
No big deal right? Discconnects and shit happens.
She got me, who wasn't the original person she talked to. The longer we talked the more pissed off she got. Godly? Not by a long stretch. Foul and hateful? You betcha!
The thing she was most annoyed with is the fact that the original agent didn't run her credit card and finish the order after the call dropped. She refused to accept that running someone's credit card without asking for permission and giving them a total is illegal, cussing me out again an again because it was in her words a "stupid company policy" instead of an illegal act.
So after we get all the way through me retaking her order and her being super snippy, hateful and shrieking she asks for a discount because shes a pastor. I declined to give her one even though I could give her several different discount.
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