Has a SC Ever Made You Cry?

[ArcticChicken]

One woman made me cry because she started screaming at me about how dirty my belt was. Never gave me a chance to interject and offer to clean it. She demanded a manager, and, typical of her, didn't wait for me to call one and ran of by herself to get one. He was all for suspending me, or firing me, or something, but luckily my immediate supervisor knew me better than that, and listened to my side, and I never got into any kind of trouble.

My current solution to assholes is to imagine a tranquil forest. In that forest is a beautiful pool. I'm standing waist deep in that pool, and holding the assholes head underwater. It makes it much easier to pretend to be nice to these guys.

[Triscuitty]

always tell them to have a nice day- assholes can't stand that

This is so true. I always like to say it as oh-so-sweetly as possible; sometimes that's the only kind of 'revenge' you can take, that won't get you in trouble.

The day I cried was pretty bad. There was this really bad group of kids in the neighborhood, mostly young teenagers and a few older teens. On that day there were about 12-15 of them, and they decided they could keep rushing into the store all at once, grabbing stuff, and running out. Now this had happened a lot before, but this time they didn't really go anywhere, they just hung out in front of the door and kept sending a minion or two to come back in and get more stuff. Of course we can't touch them (or I would have punted their scrawny asses across the parking lot). I had about 6 customers in line, and yelling at the kids was only making them do it more so I finally just picked up the phone and called the cops. Now there is a non-emergency police number, but it makes you sit through like 3 minutes of automated message crap and I was just not having the patience for it. I called 911. I start explaining the situation to the dispatcher, and she cuts me off and snaps "Is this a life threatening emergency?" I stammered uhh no I guess not, but it is urgent. Well she promptly hung up on me. And at about that point, a guy in line with a 12-pack of beer dropped it in the middle of the sales floor; bottles broke, nice big beer puddle, punkass kids running around taking whatever they want....and 911 dispatcher freaking hung up on me. I don't know how I held it together long enough to get the last customer out and lock the door so I could clean up the beer mess and cry for a while.

[Andara Bledin]

We had this guy come in and my first impression of him was that he was an asshole. He was a regular. And looking back, a bully. He very, very quickly learned that he could not bully me. So he stopped trying and started being nice.

That's very typical of bullies. People they can't bully either get treated nicely, or they get shunned. But deep inside, they're still asshole bullies.

^-.-^

[RecoveringKinkoid]

Actually, I think the whole thing was a set up. He couldn't bully me the easy way, because I didn't follow his little script. So he set up a scenario, lured me in, and then caught me flat-footed. He was only nice so he could lure me into thinking he was okay.

How dare I not cower before him.

Gaaaaa....I'm getting pissed just thinking about it. Do these people just feel like utter failures if they haven't gotten to make another person feel like shit?

Don't answer that.

[MystyGlyttyr]

Once, but it was not for the reason they wanted me to.

It was because I was laughing so hard at them. I'm sorry, but when you really stop and analyze the situation of a 50+ supposedly grown adult screaming and having a fit over a box of fries, it's just freaking hilarious. Especially when it's a woman who you KNOW is on the city council. Holy crap, you can never look at them straight again.

[Chanlin]

I've never cried because of a customer, I have been incredibly pissed off or frazzled enough by them to literally start shaking. I’ve typed the story out and its long enough that I don’t want to take over this thread so I will make one of my own.

[Evil Queen]

I've had SCs that have pissed me off to no end, but none that have made me cry.

I had a boss once that made me cry; but the housekeepers found out and yelled at him. Then I felt better.

[Thatgirl71]

Ohh yes, I've been made to cry by a customer before. It was during the hectic Christmas season, and I had forgotten to add in a coupon for 50 cents off that an old lady had given me, unfortunately I couldnt fix the problem myself because it was after the transaction was finished, I had to wait for a supervisor to come and do it for me, and it was taking a while (long lines at Christmas), anyway, she kept getting louder and louder and shouting at me and even called me stupid. Finally, I just snapped, pulled out 50 cents that I had saved to buy a soda for my break from my smock and basically snarling at her, told her here is your money back and have a nice day!.
Thankfully she was my last customer in my line before going on break, I went to the break room and had a good cry with lots of sympathy from co-workers who had seen and heard her going off.
That woman was full of suck that day for sure!

[TruthHurts]

This was a few years ago when I worked housekeeping at a resort. I did a stayover for a room that apparently the guests didn't feel my cleaning was up to their standards.

Rather that call the housekeeping supervisor they call the GM, GM is angry at housekeeping supervisor over getting that call and in turn housekeeping supervisor rips into me.

I am forced to go back into the stayover with the housekeeping supervisor watching my every move and lecturing me about the guests having to call the GM. Like it was my fault that the dumbasses didn't follow the chain of command.

I am at the end of my rope by the time we finish. As we are leaving the lady who caused all this trouble smiled smugly and then simpered "I certainly didn't mean to cause any trouble."

The audacity of that statement combined with being yelled at was too much I ended up bawling in the maid's closet for a couple of minutes.

[spookysonata]

I didn't cry

but it made me sad.

This girl I work with passed out in the bathroom, and it was reported by a customer. I went in to check on her, sat with her a minute while she got her strength back, offered to get her a glass of water and went when she accepted (important). Then I helped her up, and called her husband to pick her up. While all this was going on, the customer who saw it happen stood on the bathroom watching all this/telling the story of the PassOut to any newcomers who came in for a pee.

Several hours later, I answer the phone.

SC: Yes, I was there today and *recounts story that makes me realize she is Customer from bathroom*. Can I speak to a supervisor?

Me: Speaking.

SC: Yes, I was very disturbed by the fact that the employee [me]who came in to help her left her alone.

Me: That was me. I went to get her a glass of water.

SC: Well, I would want to be taken care of better than that, if it were me. I just wanted to let you know that.

And she rang off.

The worst part was that she didn't scream or threaten, just stated this in a calm, matter-of-fact voice that seemed to say, "anyone would agree with me". I felt so awful. I was trying to help and had nothing but the best intentions, and good wishes for her recovery, and this lady just...shit all over it.

[Irving Patrick Freleigh]

I've never had anybody at work, co-worker or customer, make me cry.

The one time I had an SC who drove me to such a level of anger, I just walked right to the backroom and punched potato chip boxes until I felt better.

[Evil Queen]

I've never had anybody at work, co-worker or customer, make me cry.

The one time I had an SC who drove me to such a level of anger, I just walked right to the backroom and punched potato chip boxes until I felt better.

That's why the potato chips are always broken!

[aurelemsrealm]

I've never had customers make me cry, but I have had them make me so mad that I was literally shaking. When I get like that, I have a hard time speaking to anyone or looking at anyone because I'm ready to go on the warpath. All I want to do at such times is attack the target of my rage, win or lose. It takes a lot to get me there, but once I'm there, I stay there for a while.

[myswtghst]

My current solution to assholes is to imagine a tranquil forest. In that forest is a beautiful pool. I'm standing waist deep in that pool, and holding the assholes head underwater. It makes it much easier to pretend to be nice to these guys.

This killed me.

Thankfully, I've only been brought close to tears, never actually made to cry. Helps that I'm in a call center, though, so I can mute your call and make fun of you ass-hattery while you're ranting.

[AdminAssistant]

I was just being trained in evil layaway. A lady wanted to pay for her layaway using gift cards, but only using $x off this card, and $x off this card. I got really confused. She started getting snippy. I finally get some help back there. While my CW gets the layway sorted out, the SC just goes on about how "ADMINASSISTANT needs to learn how to do her job." "ADMINASSISTANT needs an attitude adjustment." "I think I need to talk to the manager about ADMINASSISTANT." The worst was that she wasn't even addressing me, despite the fact that I was right there. As soon as she left, and CW went over the issue with me (very cheerily) I went back into layaway storage and had a good bawl. Meanwhile the CW who helped me and another CW who passed by and overheard both went to the manager and explained what happened, just in case SC complained. I loved those two girls.