The Stare

[WHShit]

This is difficult to explain, but I will try:

A customer comes up to you and asks if you have something in stock. You say "no". They either say "are you sure", "oh, so you don't have it in then" or they just stare at you for 5 seconds. It is like they don't believe you and they stare at you to examine your facial expression as if you are going to move your eyes a certain way or smile slightly to let on that you DO infact have the product in question and you were lying to them.

When they do this, I usually do one of 3 things: I stare right back at them, I say "sorry, we just don't have it" or I try not to look at them cause it makes me feel like I am being interrogated by my mom.

Anyone know what I am talking about?

[toolbert]

Yup, I had one of these guys in here on friday. After each question he asked, I answered then got:

SC: *stare*........................................... ........................................so you don't have them?

or

SC: *stare*........................................... .................................................. .................................................. .................................................. .................................................. .............................ok, I'll take one of those.

This went on for about 20 minutes. I was glad he bought stuff, but it's like it took his brain 5 minutes to process each answer I was giving him. And all he did was stare, stare, STARE into my soul...

[obod7x7]

I get the stare every single time I work. It never fails that I will get somebody with a late fee that does this...

Me: "You have a one-day late fee for *insert crap movie here*"
SC: *Angry stare*
Me: *Stares back*
SC: *Angry stare*
Me: *begins unlocking movies/scanning them*
SC: "Ok, fine, I'll pay it." (you HAVE to pay it anyways, you don't get to decide)

[kerrisan]

I think some SCs think that if you start at them long enough you will break down and confess that you have the product. After all, employees are conspiring against them.

Or maybe they think that because you work there you can somehow put more in stock by blinking your eyes or wiggling your nose.

[WHShit]

I think some SCs think that if you start at them long enough you will break down and confess that you have the product. After all, employees are conspiring against them.

:

Yes! This is what I don't get! WHY THE HELL do I care if you buy a movie or not? If we have it, then I will give it to you, if not, then I won't be able to give it to you. I does not matter to me if you buy it or not. I am not going to purposely (sp) lie to you when I know we have something. I get my jollies in other ways!

[Snakebite64]

I love when customers stare at you. When ever they do it i just say "Alright...Have a nice day" and walk off. I ask another customer if they need help and then if that first person still had questions he has to wait for me to finish with the next person. I love when they complain about not being finished I always smile and say "I'm sorry, you weren't talking I just assumed."

[Dips]

The phone equivalent of The Stare is The Silence.

Example:

Me: May I have your serial number please?

SC: Oh. I have to have that?

Me: Yes, please. [not pointing out the five places he was told orally and in writing to have his serial number ready when calling us]

SC: *silence*

Me: *mentally whisting a merry tune*

SC: *silence*

Me: If you are in front of your computer, you can find your serial number by[lists all the places they can find it].

SC: *pissy* OK. FINE! It's [blah blah blah].

Me: Thank you.