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So I got my complaint printed out and this is how it reads:
Positive Stay Comments/Staff Acknowledgment:
"Luckily, A* showed up to 'relieve' the manager of his customer service duties. Overall, A was very friendly and competent throughout our stay."
How to improve Satisfaction:
"Manager was not able to efficiently run the check-in process or handle multiple tasks or customers."
That made me happy though we did find one complaint who couldn't even name the staff who checked him in. (btw: it was me and I remember this guy)
How to Improve Satisfaction:
"Was not recognized as a <hotel points membership program> and had to inform the staff despite the fact an award stay was being used. In addition, front desk staff was not welcoming."
I remember this guy because he had a cow when I asked for a CC for incidentals like long distance calls and movie purchases. I know I acknowledged him as a member because I always comment on how nice it is to stay in a hotel for free. He was just being a douche and was unable to even name the staff so this one doesn't bother me in the least.
Still steams me up that my boss would think I just tell everyone I'm the manager.
I'm keeping the compliment because I don't see enough of those and I find it flattering. 
*Name shortened to protect myself.
Positive Stay Comments/Staff Acknowledgment:
"Luckily, A* showed up to 'relieve' the manager of his customer service duties. Overall, A was very friendly and competent throughout our stay."
How to improve Satisfaction:
"Manager was not able to efficiently run the check-in process or handle multiple tasks or customers."
That made me happy though we did find one complaint who couldn't even name the staff who checked him in. (btw: it was me and I remember this guy)
How to Improve Satisfaction:
"Was not recognized as a <hotel points membership program> and had to inform the staff despite the fact an award stay was being used. In addition, front desk staff was not welcoming."
I remember this guy because he had a cow when I asked for a CC for incidentals like long distance calls and movie purchases. I know I acknowledged him as a member because I always comment on how nice it is to stay in a hotel for free. He was just being a douche and was unable to even name the staff so this one doesn't bother me in the least.
Still steams me up that my boss would think I just tell everyone I'm the manager.
I'm keeping the compliment because I don't see enough of those and I find it flattering. *Name shortened to protect myself.