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we have a corporate policy on returning money orders. the customer has to return it to the store they bought it at, they must have the top and bottom copies and it can not be endorsed on the back. the last part is because banks give us a hard time about second party endorsed checks. if they don't take the check, i don't get my money back. ok, now for the meat of the story.
zippy (the name itself is another story) comes in and wants to return a money order (mo) for $10. doesn't need it. fine. ohh ohh problem. she only has the top part and it is endorsed on the back. i tell her about the policy and that i can't cash it in for her w/o the bottom. also, because it is endorsed, our bank won't take it (bank x).
sc: so i just want my $ back. i don't have an account with bank x
me: i do and that is how i get my $ from the mo
sc: i dont care how u get your $ i want mine.
this goes on for several minutes. i suggest a check cashing place or a bank on monday.
sc: i'm calling corporate and your boss and i will have my $. you don't know what your doing and who your messing with.
i had previous dealings with her in the past and they were not pretty. she had the mentality that society owed her for being "disabled" and i use that word loosely. she would not take no or sorry i can't do that.
not more than 20 minutes goes by after she leaves my dm calls me whheee let the good times roll. somehow, zippy found his home phone number and called him at home on his day off. he tells me in no uncertain terms to give her money back (in a restrained voice).
me: but dm, corp policy is....
dm: what difference does it make if it is returned or misprinted? same thing (no it's not) just do it . and if i ever find out that anyone at your store gave out mu number there will be heads rolling
another 5 minutes of him trying not to rip my head off for him being disturbed with this petty matter, he hangs up.
2 hours go by and she comes in with the mo. i tell my cashier "handle it" because i was livid until we closed.
zippy (the name itself is another story) comes in and wants to return a money order (mo) for $10. doesn't need it. fine. ohh ohh problem. she only has the top part and it is endorsed on the back. i tell her about the policy and that i can't cash it in for her w/o the bottom. also, because it is endorsed, our bank won't take it (bank x).
sc: so i just want my $ back. i don't have an account with bank x
me: i do and that is how i get my $ from the mo
sc: i dont care how u get your $ i want mine.
this goes on for several minutes. i suggest a check cashing place or a bank on monday.
sc: i'm calling corporate and your boss and i will have my $. you don't know what your doing and who your messing with.
i had previous dealings with her in the past and they were not pretty. she had the mentality that society owed her for being "disabled" and i use that word loosely. she would not take no or sorry i can't do that.
not more than 20 minutes goes by after she leaves my dm calls me whheee let the good times roll. somehow, zippy found his home phone number and called him at home on his day off. he tells me in no uncertain terms to give her money back (in a restrained voice).
me: but dm, corp policy is....
dm: what difference does it make if it is returned or misprinted? same thing (no it's not) just do it . and if i ever find out that anyone at your store gave out mu number there will be heads rolling
another 5 minutes of him trying not to rip my head off for him being disturbed with this petty matter, he hangs up.
2 hours go by and she comes in with the mo. i tell my cashier "handle it" because i was livid until we closed.
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