Customer: Hey, when your tech comes, I need him to set up another outlet.
Me: OK, does he need to go through your wall to set up another outlet?
Customer: What?
Me: Does he need to go through your wall?
Customer: He can’t…there’s a weird board in the way. He can’t go through the floor either.
Me: OK, then how should he route the wiring?
Customer: Don’t know, don’t care.
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Customer: Why am I paying $.30 for a remote every month??
Me: That’s the cost to rent the remote.
Customer: How much do each remote cost?
Me: $50 each.
Customer: I’ve been with you so long that I’ve paid for TWO remotes.
Me: Since this past January?
Customer: $.30 times January equals $100!
Me: OK, does he need to go through your wall to set up another outlet?
Customer: What?
Me: Does he need to go through your wall?
Customer: He can’t…there’s a weird board in the way. He can’t go through the floor either.
Me: OK, then how should he route the wiring?
Customer: Don’t know, don’t care.

**************************
Customer: Why am I paying $.30 for a remote every month??
Me: That’s the cost to rent the remote.
Customer: How much do each remote cost?
Me: $50 each.
Customer: I’ve been with you so long that I’ve paid for TWO remotes.
Me: Since this past January?
Customer: $.30 times January equals $100!

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