First some background: I work at a bowling alley, it USED to be a "Don Carter's", but about 8 or 9 months ago (i think) it was changed to something else, and we are now no-longer affiliated with Don Carter's in ANY way.
My coworker got to deal with this........ lady.
She comes up the counter and starts going off to my co-worker. My coworker stayed EXTREMELY calm during the whole thing. He never raises his voice above "library volume" when talking to a customer. (Not whispering, but he does talk very softly.) I've only seen him raise his voice once with a customer, and that because she ambushed him JUST as he walked through the door to start his shift, and she was cursing at him about a problem that he knew NOTHING about. She on the other hand, wasn't yelling exactly, but she did have a raised voice and was being very snippy.
Her: "You guys charged my debit card illegally!"
CW: "What do you mean?"
Her: "My debit card was stolen and used at YOUR bowling alley!" "You guys are suppose to make sure that the card actually belongs to the person using it!"
CW: "We do ma'am. What happened?"
Her: "My debit card was stolen, so i went to cancel it, and when I looked at my statement I saw a charge from you guys!"
CW: "I'm sorry that happened, but I assure you, we always check to make sure the card is legit."
Her: "But when I looked at my debit card I saw Don Carter's!"
CW: "We're not Don Carter's."
Her: "What do you mean?"
CW: "We use to be a Don Carter's, but we're not anymore. We're <Our name>. I'm sorry it happened, but it wasn't us"
Her (dejected): "Oh..." *walks away in a huff*
Ok, yes, she had a valid complaint. Though I don't know why you'd actually go into the place that your stolen credit card was used at, instead of just disputing the charges, but, at least make sure you're at the right place!
We don't have any signs or anything for Don Carters' in the building. EVERYTHING, from the HUGE sign outside, to the chairs people sit on is labeled with OUR company name.
We get people all the time that still think we're Don Carter's. Usually it's people trying to redeem Don Carter's coupons, or asking "are you the Don Carter's on Military?", or they ask if we still do the "one free game for every A on your report card" deal. (We don't)... but this lady takes the cake.
My coworker got to deal with this........ lady.
She comes up the counter and starts going off to my co-worker. My coworker stayed EXTREMELY calm during the whole thing. He never raises his voice above "library volume" when talking to a customer. (Not whispering, but he does talk very softly.) I've only seen him raise his voice once with a customer, and that because she ambushed him JUST as he walked through the door to start his shift, and she was cursing at him about a problem that he knew NOTHING about. She on the other hand, wasn't yelling exactly, but she did have a raised voice and was being very snippy.
Her: "You guys charged my debit card illegally!"
CW: "What do you mean?"
Her: "My debit card was stolen and used at YOUR bowling alley!" "You guys are suppose to make sure that the card actually belongs to the person using it!"
CW: "We do ma'am. What happened?"
Her: "My debit card was stolen, so i went to cancel it, and when I looked at my statement I saw a charge from you guys!"
CW: "I'm sorry that happened, but I assure you, we always check to make sure the card is legit."
Her: "But when I looked at my debit card I saw Don Carter's!"
CW: "We're not Don Carter's."
Her: "What do you mean?"
CW: "We use to be a Don Carter's, but we're not anymore. We're <Our name>. I'm sorry it happened, but it wasn't us"
Her (dejected): "Oh..." *walks away in a huff*
Ok, yes, she had a valid complaint. Though I don't know why you'd actually go into the place that your stolen credit card was used at, instead of just disputing the charges, but, at least make sure you're at the right place!
We don't have any signs or anything for Don Carters' in the building. EVERYTHING, from the HUGE sign outside, to the chairs people sit on is labeled with OUR company name.
We get people all the time that still think we're Don Carter's. Usually it's people trying to redeem Don Carter's coupons, or asking "are you the Don Carter's on Military?", or they ask if we still do the "one free game for every A on your report card" deal. (We don't)... but this lady takes the cake.
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