More Fun
Me: -Takes an entire order, with no problems from the customer- Okay, and your person in charge of paying accounts would be -checks name in account- Donna?
SC: Donna is in charge of our paying our accounts.
Me: Okay, so Donna is in charge of paying your accounts.
SC: I don't know, you told me she was, so I was asking you to confirm my records.
Me: Ma'am, I don't know who is in charge of paying your accounts, that's what I asked You the Original Question of who pays your accounts.
SC: Oh, I thought you knew that.
Me: -Facepalm-
Even More Fun
This one sounds absurd, but I have found out, that she has done this before to several other reps.
Me: -Opening Dialog-
SC: Why are there charges on my credit card for widgets?
Me: May I have your info
SC: -Gives info-
Me: Well Ma'am it appears that you ordered twenty widgets on 09-09-09, and the total is $xx.xx.
SC: No one told me about this, I didn't know about this charge.
Me: Ma'am it's says your name right here that you placed the order.
SC: Yes I placed the order, but I didn't know there would be a charge.
Me: -Brain slowly dying after that statement- Ma'am you placed an order, a total was given, you didn't pay at the time of the order, we would then invoice you.
SC: Well I didn't want to be invoiced, I didn't approve of you sending me a bill.
Me: Ma'am we have to send a bill for our merchandise that you purchased from us, so we can get money for the items.
SC: Well maybe you should ask people if you're allowed to bill them or not. From now on, when I order from you, you will not bill me for the order.
Me: So, you will be paying with a credit card when you place the order from now on, I can note your account with that information.
SC: Credit Card? No, I won't be doing that.
Me: Ma'am, then how are we supposed to get the order to you if you don't want to be billed or use your credit card, or even a check if you'd like.
SC: Just send the items out, and we'll deal with it from there.
Me: -Facepalm- I'm sending you to your area manager Ma'am, have a great day.
Yet More Fun
Me: -Opening Dialog-
SC: I'd like to make an order.
Me: Okay, I can help you with that, could you please read off your complete shipping and billing address for your account please?
SC: 5555 E. Fifth Street
Me: -Waits-
Me: -Waits Some More-
Me: Ma'am, I need your complete shipping and billing address.
SC: (Sounding Annoyed) Okay, let me read it again, 5555 E. Fifth Street
Me: Ma'am, may I have the city, state and zipcode please?
SC: You should have asked that in the first place.
Me: -Facepalm-
Me: -Takes an entire order, with no problems from the customer- Okay, and your person in charge of paying accounts would be -checks name in account- Donna?
SC: Donna is in charge of our paying our accounts.
Me: Okay, so Donna is in charge of paying your accounts.
SC: I don't know, you told me she was, so I was asking you to confirm my records.
Me: Ma'am, I don't know who is in charge of paying your accounts, that's what I asked You the Original Question of who pays your accounts.
SC: Oh, I thought you knew that.
Me: -Facepalm-
Even More Fun
This one sounds absurd, but I have found out, that she has done this before to several other reps.
Me: -Opening Dialog-
SC: Why are there charges on my credit card for widgets?
Me: May I have your info
SC: -Gives info-
Me: Well Ma'am it appears that you ordered twenty widgets on 09-09-09, and the total is $xx.xx.
SC: No one told me about this, I didn't know about this charge.
Me: Ma'am it's says your name right here that you placed the order.
SC: Yes I placed the order, but I didn't know there would be a charge.
Me: -Brain slowly dying after that statement- Ma'am you placed an order, a total was given, you didn't pay at the time of the order, we would then invoice you.
SC: Well I didn't want to be invoiced, I didn't approve of you sending me a bill.
Me: Ma'am we have to send a bill for our merchandise that you purchased from us, so we can get money for the items.
SC: Well maybe you should ask people if you're allowed to bill them or not. From now on, when I order from you, you will not bill me for the order.
Me: So, you will be paying with a credit card when you place the order from now on, I can note your account with that information.
SC: Credit Card? No, I won't be doing that.
Me: Ma'am, then how are we supposed to get the order to you if you don't want to be billed or use your credit card, or even a check if you'd like.
SC: Just send the items out, and we'll deal with it from there.
Me: -Facepalm- I'm sending you to your area manager Ma'am, have a great day.
Yet More Fun
Me: -Opening Dialog-
SC: I'd like to make an order.
Me: Okay, I can help you with that, could you please read off your complete shipping and billing address for your account please?
SC: 5555 E. Fifth Street
Me: -Waits-
Me: -Waits Some More-
Me: Ma'am, I need your complete shipping and billing address.
SC: (Sounding Annoyed) Okay, let me read it again, 5555 E. Fifth Street
Me: Ma'am, may I have the city, state and zipcode please?
SC: You should have asked that in the first place.
Me: -Facepalm-
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