This story didn't exactly happen to me. It happened to a friend of mine, who sat two down from me (we had dubbed ourselves Slacker Row because we really didn't like working).
Again, this phone call was a Bell Canada problem. My friend Mel picked up... "Thank you for calling Bell Canada, this is Melissa speaking, how may I help you today?"
Har-har... we can never help! Bell just overalls screws the customers.
However, this had absolutely NOTHING to do with Small/Medium Business phone lines. Or any type of phone line either. This lady was calling fro a payphone. And I kid you not, she was calling to get her quarter back. Why? Because she tried calling someone, and only got an answering machine. So instead of a) leaving a message or b) hanging up and walking away, she called SMALL/MEDIUM BUSINESS and started demanding that we give her her quarter back! And how did she call SMB? Well, by pressing the diamond button to make another call with the amount of money you've already spent. So there this idiot was demanding the quarter back that she was currently using to bitch at us with!
But all that aside, what in hell did she want Bell to DO? Have a Bell Rep go down to the payphone and GIVE her a quarter? Did she think that someone in some Bell headquarters could press a button and change could come forth from the phone she was on? She spent half an hour complaining about the poor service she was receiving, and that she demanded to have her quarter back - and she wouldn't even listen to Mel telling her even if Bell COULD help her, she was phoning the wrong department.
Again, this phone call was a Bell Canada problem. My friend Mel picked up... "Thank you for calling Bell Canada, this is Melissa speaking, how may I help you today?"
Har-har... we can never help! Bell just overalls screws the customers.
However, this had absolutely NOTHING to do with Small/Medium Business phone lines. Or any type of phone line either. This lady was calling fro a payphone. And I kid you not, she was calling to get her quarter back. Why? Because she tried calling someone, and only got an answering machine. So instead of a) leaving a message or b) hanging up and walking away, she called SMALL/MEDIUM BUSINESS and started demanding that we give her her quarter back! And how did she call SMB? Well, by pressing the diamond button to make another call with the amount of money you've already spent. So there this idiot was demanding the quarter back that she was currently using to bitch at us with!
But all that aside, what in hell did she want Bell to DO? Have a Bell Rep go down to the payphone and GIVE her a quarter? Did she think that someone in some Bell headquarters could press a button and change could come forth from the phone she was on? She spent half an hour complaining about the poor service she was receiving, and that she demanded to have her quarter back - and she wouldn't even listen to Mel telling her even if Bell COULD help her, she was phoning the wrong department.
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