Booking online
Had a guy last night, as he was checking in, talking about how he had booked his room only a couple hours ago while waiting in Minneapolis. He said he booked it online on Expedia.com. Cool Cool Yay for online booking. For the last couple days the only rooms we had available were all in smoking (this is important).
SC: online booking guru
Me: hmmm
( ): thoughts
After guest told me all about his online booking abilities, I didn’t feel the need to inform of the guest of his room type since he clearly booked it himself. Aka I figured he knew it was a smoking, so why bring it up?
SC: (calls desk) This is a smoking room.
Me: Yes, that is all we had available at the time you booked it.
SC: Well, can I get a different room?
Me: We only have another smoking room available. Does that room smell bad? (I had already had the room sprayed so it wouldn’t, and that person said the room smelled just fine & they do not smoke). I can have it sprayed & that could help?
SC: Well, that may be the case, but when I wake up everything I have with me will smell bad.
Me: (not willing to agrue) That is possible…yes…
SC: (getting short with me) Well, what do the other hotels have available?
Me: Well, I am not exactly sure (cuz I clearly work at the other hotels).
SC: Well, you will be calling them & finding out because I am on my way down. *click*
Me: (I am, am I? Even though you told me all about how you booked your room…)
Of course, about 6 people arrive to check in at once. The phone is also ringing. I want these guests out of the lobby before Mr. “booked myself a smoking, it’s your fault” shows up. Everyone is taken care of. Gentleman walks in & ends up behind SC.
SC: (blaming hotel for him booking a smoking)
Me: (hadn’t had a chance to play SC’s secretary yet)
SC: Have you found another room for me somewhere else yet?
Me: No I haven’t but I was wondering if you would like to say at the *hotel in chain* or something close to this location?
SC: Where is it?
Me: (tells him)
SC. No, I don’t want to go that far (maybe a mile is far…???) What about any *other hotel chain*?
Me: There are a couple of those same exit as *hotel in chain*.
SC: NO that is just too far. (nearly every-other thing is on different exits then we are)
Me: Okay, well I can call the *decent hotel* down the street?
SC: Okay. (I pick up phone & dial) He says something…not really looking at me.
At this point, my night maintenance guy sees the gentleman behind SC & asks if he can help him. He asks about rooms, and as I am waiting for the hotel to answer the phone & tell them both we have a 2 queen and a king in smoking left & that is it. Guy thinks about it…I ask the hotel down the street if they have any rooms, they do…quite a few. I tell them thanks & hang up.
Me: They sure do have rooms if you would like to head over there.
SC: (starts going towards door) You will have my credit card taken care of, right?
Me: I will be calling management to okay all of that right now. (I mean, he booked it only a couple hours ago & the site tells ya what you are getting…all of them do.)
SC: (stops) You better!!! Or else I will (starts going out the door) call…Mr. *lead hotel chain* orrr orrr Paris! I will call Paris (not to give away what hotel chain we are a part of or anything…)
Me: (highly annoyed that SHE has anything to do with a chain hotel, and kinda put out by this guy already) She would have NOTHING to do with this hotel!! (he’s looked away out the door by now, but he heard me. He might call & complain, I don’t care…this was all his doing mostly anyway.)
The gentleman that was behind SC was standing there the entire time thinking, then finally says, "Yeah I don't think my wife will be happy about a smoking room."
If you are going to have an argument, make it a uh…reasonable one please.
Had a guy last night, as he was checking in, talking about how he had booked his room only a couple hours ago while waiting in Minneapolis. He said he booked it online on Expedia.com. Cool Cool Yay for online booking. For the last couple days the only rooms we had available were all in smoking (this is important).
SC: online booking guru
Me: hmmm
( ): thoughts
After guest told me all about his online booking abilities, I didn’t feel the need to inform of the guest of his room type since he clearly booked it himself. Aka I figured he knew it was a smoking, so why bring it up?
SC: (calls desk) This is a smoking room.
Me: Yes, that is all we had available at the time you booked it.
SC: Well, can I get a different room?
Me: We only have another smoking room available. Does that room smell bad? (I had already had the room sprayed so it wouldn’t, and that person said the room smelled just fine & they do not smoke). I can have it sprayed & that could help?
SC: Well, that may be the case, but when I wake up everything I have with me will smell bad.
Me: (not willing to agrue) That is possible…yes…
SC: (getting short with me) Well, what do the other hotels have available?
Me: Well, I am not exactly sure (cuz I clearly work at the other hotels).
SC: Well, you will be calling them & finding out because I am on my way down. *click*
Me: (I am, am I? Even though you told me all about how you booked your room…)
Of course, about 6 people arrive to check in at once. The phone is also ringing. I want these guests out of the lobby before Mr. “booked myself a smoking, it’s your fault” shows up. Everyone is taken care of. Gentleman walks in & ends up behind SC.
SC: (blaming hotel for him booking a smoking)
Me: (hadn’t had a chance to play SC’s secretary yet)
SC: Have you found another room for me somewhere else yet?
Me: No I haven’t but I was wondering if you would like to say at the *hotel in chain* or something close to this location?
SC: Where is it?
Me: (tells him)
SC. No, I don’t want to go that far (maybe a mile is far…???) What about any *other hotel chain*?
Me: There are a couple of those same exit as *hotel in chain*.
SC: NO that is just too far. (nearly every-other thing is on different exits then we are)
Me: Okay, well I can call the *decent hotel* down the street?
SC: Okay. (I pick up phone & dial) He says something…not really looking at me.
At this point, my night maintenance guy sees the gentleman behind SC & asks if he can help him. He asks about rooms, and as I am waiting for the hotel to answer the phone & tell them both we have a 2 queen and a king in smoking left & that is it. Guy thinks about it…I ask the hotel down the street if they have any rooms, they do…quite a few. I tell them thanks & hang up.
Me: They sure do have rooms if you would like to head over there.
SC: (starts going towards door) You will have my credit card taken care of, right?
Me: I will be calling management to okay all of that right now. (I mean, he booked it only a couple hours ago & the site tells ya what you are getting…all of them do.)
SC: (stops) You better!!! Or else I will (starts going out the door) call…Mr. *lead hotel chain* orrr orrr Paris! I will call Paris (not to give away what hotel chain we are a part of or anything…)
Me: (highly annoyed that SHE has anything to do with a chain hotel, and kinda put out by this guy already) She would have NOTHING to do with this hotel!! (he’s looked away out the door by now, but he heard me. He might call & complain, I don’t care…this was all his doing mostly anyway.)
The gentleman that was behind SC was standing there the entire time thinking, then finally says, "Yeah I don't think my wife will be happy about a smoking room."
If you are going to have an argument, make it a uh…reasonable one please.
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