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sorry I'm late, but as promised here is my post for a SC I am dealing with wherein revenge is ours! 
This could be a post of epic proportions, so I am doing my best to keep this short and sweet. as this is still before the courts, you understand if I cannot divulge certain details.
We travel back 5 years into the past to when we were first contacted. Not only are we an ISP, but we also do web design, publishing, etc. We were approached by a customer who wanted to have his site professionally done. This guy was picky. No, serious, like this redefined 'picky'. He showed us the site he originally had, and his pride over it was similar to a parent who sees their young'n graduate from Harvard Law. We looked at it, and unanimously agreed that it needed a professional touch. One of the things that he was so picky about is the fact that he had to be able to edit the bloody thing. Now his original site was created with Corel Draw... Yes... You heard me right. And he wanted to be able to edit ours using , yup... Corel Draw. It took us 2 weeks to finally explain it to him that that would be impossible, and if he wanted to be able to edit the entire thing, we would make it Dreamweaver friendly, and suggested that he get Dreamweaver. He did.
Normally, for what he wanted, there would be a 3 month lead time until completion. we had this sucker ready in a month, mainly because this was classic SC who, of course, needs it 5 minutes ago, and "We're damaging his company" by not having it done now. I wasn't involved with the build, but I had a chance to see the various proofs we issued to him, and I'll tell ya... very well done, and would have suited him, and his company perfectly.
Nope! Not good enough. or, what was good one day, was (Of course our mistake, and fault) absolutely horrible. We essentially put in double the hours on the project than we had based our quote on, so already we're taking a loss. We finally got him a site that he indicates he is satidfied with, so we issue the final invoice which must be paid before the site is deployed.
He disappears! A month and a half later, he sends us a letter stating that he will forfeit his deposit and walk away, as we're nothing but a bunch of FrontPage using amateurs, and we were accused of trying to sell him a pre-done template that is included with most WYSIWYG web editors. We're having a major wtf moment over this one, and we consider the invoice still due and payable, and this is supported by common law.
So our A/R dept. send this up the chain finally to our collection agent. There it sat, until recently...
So customer wanted to get another line of credit through his bank, but was denied due to a $3000+ debt marked on his bureau. so of course, now he's pissed. Calls the collection agent, and is somehow able to weasel his way so tha the agent has no choice but to close the file. Collection agent calls me and explains the situation. Now the SC must be doing something with the finance manager at his credit union, because the bank decides to give him the line of credit anyways. PERFECT
so now our collection policy has been completely defeated.
So then come the emails. First one plays the "I have friends in the media" card. we ignored it. 2 days later, he tries the "I'll Sue" card. Now I'm getting pissed. But I had been having good chats with our lawyer, and found out that things were working to my advantage. Off to the courthouse I go. hehehe. So we sued him for the unpaid invoice, plus court awarded interest, and related expenses.
3 weeks later, I go in to court to see if the SC filed a reply, and to see if we will be going to proceedings. NO REPLY !!! YAAAAAAAAYYYY!! So we filed for default judgement. Case closed, right?
DEAD WRONG!!! After the SC received the default judgement, he immediately filed to have the judgement set aside. Get this... he claims that his reply was lost in the mail. Okay, it could happen, but as the collections manager here, I would say that is the #1 excuse for why a bill hasn't been paid. So you can see how I am not willing to really buy that, but the courthouse did, and now I have to go in in a couple weeks to try to get our judgement back. Not taht I am worried, I'm just frustrated that he is using loopholes.
So that's it. That's what happens when I get the "I'll sue!" card. I'll call your bluff, bend you over, and make you take it dry! Come May 10, the headlines will read: "SC Found Dead; Hung By His Own Loophole."
This could be a post of epic proportions, so I am doing my best to keep this short and sweet. as this is still before the courts, you understand if I cannot divulge certain details.
We travel back 5 years into the past to when we were first contacted. Not only are we an ISP, but we also do web design, publishing, etc. We were approached by a customer who wanted to have his site professionally done. This guy was picky. No, serious, like this redefined 'picky'. He showed us the site he originally had, and his pride over it was similar to a parent who sees their young'n graduate from Harvard Law. We looked at it, and unanimously agreed that it needed a professional touch. One of the things that he was so picky about is the fact that he had to be able to edit the bloody thing. Now his original site was created with Corel Draw... Yes... You heard me right. And he wanted to be able to edit ours using , yup... Corel Draw. It took us 2 weeks to finally explain it to him that that would be impossible, and if he wanted to be able to edit the entire thing, we would make it Dreamweaver friendly, and suggested that he get Dreamweaver. He did.
Normally, for what he wanted, there would be a 3 month lead time until completion. we had this sucker ready in a month, mainly because this was classic SC who, of course, needs it 5 minutes ago, and "We're damaging his company" by not having it done now. I wasn't involved with the build, but I had a chance to see the various proofs we issued to him, and I'll tell ya... very well done, and would have suited him, and his company perfectly.
Nope! Not good enough. or, what was good one day, was (Of course our mistake, and fault) absolutely horrible. We essentially put in double the hours on the project than we had based our quote on, so already we're taking a loss. We finally got him a site that he indicates he is satidfied with, so we issue the final invoice which must be paid before the site is deployed.
He disappears! A month and a half later, he sends us a letter stating that he will forfeit his deposit and walk away, as we're nothing but a bunch of FrontPage using amateurs, and we were accused of trying to sell him a pre-done template that is included with most WYSIWYG web editors. We're having a major wtf moment over this one, and we consider the invoice still due and payable, and this is supported by common law.
So our A/R dept. send this up the chain finally to our collection agent. There it sat, until recently...
So customer wanted to get another line of credit through his bank, but was denied due to a $3000+ debt marked on his bureau. so of course, now he's pissed. Calls the collection agent, and is somehow able to weasel his way so tha the agent has no choice but to close the file. Collection agent calls me and explains the situation. Now the SC must be doing something with the finance manager at his credit union, because the bank decides to give him the line of credit anyways. PERFECT
so now our collection policy has been completely defeated.So then come the emails. First one plays the "I have friends in the media" card. we ignored it. 2 days later, he tries the "I'll Sue" card. Now I'm getting pissed. But I had been having good chats with our lawyer, and found out that things were working to my advantage. Off to the courthouse I go. hehehe. So we sued him for the unpaid invoice, plus court awarded interest, and related expenses.
3 weeks later, I go in to court to see if the SC filed a reply, and to see if we will be going to proceedings. NO REPLY !!! YAAAAAAAAYYYY!! So we filed for default judgement. Case closed, right?
DEAD WRONG!!! After the SC received the default judgement, he immediately filed to have the judgement set aside. Get this... he claims that his reply was lost in the mail. Okay, it could happen, but as the collections manager here, I would say that is the #1 excuse for why a bill hasn't been paid. So you can see how I am not willing to really buy that, but the courthouse did, and now I have to go in in a couple weeks to try to get our judgement back. Not taht I am worried, I'm just frustrated that he is using loopholes.
So that's it. That's what happens when I get the "I'll sue!" card. I'll call your bluff, bend you over, and make you take it dry! Come May 10, the headlines will read: "SC Found Dead; Hung By His Own Loophole."
Also, who actually owns the bill, meaning was the bill sold off or is an agent is working on your behalf? If the collection agent closed the file, does that legally mean it was written off? I ask only because this may come up later.
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