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So I just got a call at home from a sales supervisor at my store.
Here's the back story, and it's a long one...
We had an old model Pioneer in-dash car DVD player that was missing some parts. We finally ordered enough replacement parts in that we could make it work, and a couple days ago I installed it into a floor display so we could try to sell it. A little later I noticed that the unit had a problem; the volume control would not go up. I let the sales person in the department know that the unit would have to be sent in for repair. An hour or two later I found out that the sales person had sold the unit anyway. Apparently the customer was told that the volume control didn't work, but the sales person managed to find a wireless remote control that worked with it, so the customer planned to adjust the volume that way.
Later the customer realized that one of the missing parts was what he needed to add an amplifier and subwoofer. So he brought the unit back to return it. The supervisor offered to order the part for him at store expense, but the customer wasn't willing to wait, so he ended up exchanging it for a another out-of-box demo unit of a different brand.
Today he brought back the second unit. Why? He can't figure out how to bypass the parking brake safety interlock so that he can watch movies while he's driving. It can be done, but no one at my store will tell him how to do it. He decided it would be easier to use the Pioneer unit illegally, so he wants to return the second player and buy the original Pioneer again, and have us order the missing part.
Problem: the Pioneer unit is now missing the remote that the original salesperson dug up. It's also missing some mounting screws.
So the sales supervisor is doing an elaborate dance to try to "save" the sale. He's trying to convince the customer that it IS possible to bypass the parking brake interlock so that he can use the second unit illegally, WITHOUT actually telling him how to do so. A complication is that the sales supervisor doesn't know how to do it either. He called me up, not to find out how to do it, but just to verify that it can be done, so he could pass that information on to the customer, in an attempt to convince him to keep the second unit.
My position, as I expressed it to the sales supervisor over the phone: "Screw this idiot". Let him return it, and go buy one somewhere else.
Here's the back story, and it's a long one...
We had an old model Pioneer in-dash car DVD player that was missing some parts. We finally ordered enough replacement parts in that we could make it work, and a couple days ago I installed it into a floor display so we could try to sell it. A little later I noticed that the unit had a problem; the volume control would not go up. I let the sales person in the department know that the unit would have to be sent in for repair. An hour or two later I found out that the sales person had sold the unit anyway. Apparently the customer was told that the volume control didn't work, but the sales person managed to find a wireless remote control that worked with it, so the customer planned to adjust the volume that way.
Later the customer realized that one of the missing parts was what he needed to add an amplifier and subwoofer. So he brought the unit back to return it. The supervisor offered to order the part for him at store expense, but the customer wasn't willing to wait, so he ended up exchanging it for a another out-of-box demo unit of a different brand.
Today he brought back the second unit. Why? He can't figure out how to bypass the parking brake safety interlock so that he can watch movies while he's driving. It can be done, but no one at my store will tell him how to do it. He decided it would be easier to use the Pioneer unit illegally, so he wants to return the second player and buy the original Pioneer again, and have us order the missing part.
Problem: the Pioneer unit is now missing the remote that the original salesperson dug up. It's also missing some mounting screws.
So the sales supervisor is doing an elaborate dance to try to "save" the sale. He's trying to convince the customer that it IS possible to bypass the parking brake interlock so that he can use the second unit illegally, WITHOUT actually telling him how to do so. A complication is that the sales supervisor doesn't know how to do it either. He called me up, not to find out how to do it, but just to verify that it can be done, so he could pass that information on to the customer, in an attempt to convince him to keep the second unit.
My position, as I expressed it to the sales supervisor over the phone: "Screw this idiot". Let him return it, and go buy one somewhere else.
Unless he means "someone in the car can watch movies while I'm driving." To me it's like a someone asking "how can I iron my shorts while I'm still wearing them?"
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