So the end of the night comes quickly at pizza places, and within the last ten minutes of being open everything basically winds down and you can close the restaurant. Sometimes you'll get the occasional late-comer who stops in at 5 min. before close and that always makes you mad, but this one particular night, a woman calls at about ten minutes before close. Sometimes I have the mind to let these folks know that we close in less than ten and that their pizza takes longer than that, and most people are understanding, but with this woman I just wanted to get it over with.
So I decide to take her order being the kind soul that I am. It is important to know that in order for a phone order to be rung through our computer system, the caller must supply me with a name and a phone number up front. Without that information we can't put it through. So here's how the whole thing played out.
Me-- tired, frustrated, yet patient
SC-- woman on the phone
FSC-- friend of SC who is nearby her
Me-- Thank you for calling ___ can I have your telephone number and na--- (cut off)
SC-- I want two pizzas, a large and a small roni.
Me-- Ok, I'd love to get that for you if I could have your telephone number and your name please.
SC-- But I'm on a payphone right outside (if you're right outside then why don't you just come in??)
Me-- Alright, I just need a phone number to ID your order with.
SC to FSC-- (whispered) Do you want to disclose your number?
FSC-- (whispered) Yeah I guess so.
SC-- 603-123-4567
Me-- Ok, and can I have your name please?
SC-- *sigh* Thunderbird (WTF? yes that is actually what she told me)
Me-- Ok, and you said you wanted a large cheese pizza with a small roni right?
SC-- yeah.
Me-- That's part of our deal right now where you buy that and you get a free appetizer at no extra... (cut off again)
SC-- No! I just want the two pizzas!
Me-- Alright, total will come to $18.34, and that'll be ready for you to pick up in about 15 min.
SC-- What?
Me-- Your order will be ready to pick up in 15 min.
SC-- I don't get it... (what is there not to get?)
Me-- In about 15 min your order will be done. You come in here, pay for it, pick it up, and leave.
SC-- (getting impatient with me) Just call me when it's ready!
Me-- No, I'm not going to call you when it's ready. In 15 min it'll be done. Just come in and pay for it.
SC-- THEN WHY DID I GIVE YOU MY NUMBER?!?!?!
Me-- So I could put the order through the computer.
SC-- You know, I'm not buying this whole "giving you my number to put it through the computer" thing!
Me-- Well it really doesn't matter now does it? Cuz that's just the way things are!
SC-- Well maybe we're going to go somewhere else.
Me-- (thinking oh no! anything but THAT!) Alright, have a good night.
I kind of wanted to see this woman come in because I had a hunch that she would be the kind of person that wears the aluminum foil hat. I really didn't care whether she believed me or not, in the end it really didn't matter cuz I needed that number and she just had to deal with it. The amusing thing is that if she was "just outside" why not just walk in and order? I seriously do not understand what goes through people's heads sometimes.
So I decide to take her order being the kind soul that I am. It is important to know that in order for a phone order to be rung through our computer system, the caller must supply me with a name and a phone number up front. Without that information we can't put it through. So here's how the whole thing played out.
Me-- tired, frustrated, yet patient
SC-- woman on the phone
FSC-- friend of SC who is nearby her
Me-- Thank you for calling ___ can I have your telephone number and na--- (cut off)
SC-- I want two pizzas, a large and a small roni.
Me-- Ok, I'd love to get that for you if I could have your telephone number and your name please.
SC-- But I'm on a payphone right outside (if you're right outside then why don't you just come in??)
Me-- Alright, I just need a phone number to ID your order with.
SC to FSC-- (whispered) Do you want to disclose your number?
FSC-- (whispered) Yeah I guess so.
SC-- 603-123-4567
Me-- Ok, and can I have your name please?
SC-- *sigh* Thunderbird (WTF? yes that is actually what she told me)
Me-- Ok, and you said you wanted a large cheese pizza with a small roni right?
SC-- yeah.
Me-- That's part of our deal right now where you buy that and you get a free appetizer at no extra... (cut off again)
SC-- No! I just want the two pizzas!
Me-- Alright, total will come to $18.34, and that'll be ready for you to pick up in about 15 min.
SC-- What?
Me-- Your order will be ready to pick up in 15 min.
SC-- I don't get it... (what is there not to get?)
Me-- In about 15 min your order will be done. You come in here, pay for it, pick it up, and leave.
SC-- (getting impatient with me) Just call me when it's ready!
Me-- No, I'm not going to call you when it's ready. In 15 min it'll be done. Just come in and pay for it.
SC-- THEN WHY DID I GIVE YOU MY NUMBER?!?!?!
Me-- So I could put the order through the computer.
SC-- You know, I'm not buying this whole "giving you my number to put it through the computer" thing!
Me-- Well it really doesn't matter now does it? Cuz that's just the way things are!
SC-- Well maybe we're going to go somewhere else.
Me-- (thinking oh no! anything but THAT!) Alright, have a good night.
I kind of wanted to see this woman come in because I had a hunch that she would be the kind of person that wears the aluminum foil hat. I really didn't care whether she believed me or not, in the end it really didn't matter cuz I needed that number and she just had to deal with it. The amusing thing is that if she was "just outside" why not just walk in and order? I seriously do not understand what goes through people's heads sometimes.
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