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Simple Yes or No, is that hard enough?

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  • #1

    Simple Yes or No, is that hard enough?

    Why is it simple questions that should require a Yes/No answer often come away with a thesis paper worth of explanations or something that costs a carbon credit to speak??

    Example:

    Me: Do you want to sign up for our free membership card?

    Response #1: Oh no, I don't like them cards. They always seem to follow you around ...(Cue paranoia of Spam e-mails, Identity Theft, Room 101...)

    Response #2: I have enough cards already!! You want to shovel another card onto my already bursting wallet?

    Later today: Why a simple question for help turned into a bitchfest.
    Tags: None
  • #2
    I just hate them because of instances like this:

    Me: "Will that be all for you today sir?"

    SC: "Yes."

    *I ring up items*

    SC: "And I wanted a pack of MarboReds too!"
    You really need to see a neurologist. - Wagegoth

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    • #3
      When it comes to the membership cards, it might be because so many customers (myself included) are used to having cashiers then try to convince them to take the card. A-like so...

      Cashier: Would you like to sign up for our membership card?
      Customer: No, thanks.
      Cashier: Are you sure? It's got this benefit and that benefit and the other benefit.
      Customer: No, thanks.
      Cashier: Really? It's just this cost and saves you lots of money.
      Customer: No!

      I've had that conversation a few times, mostly with cashiers who are probably pressured by their managers to sell so many memberships each day, but I can see how a lengthy explanation might be the only way some customers can think of to avoid that conversation.

      But, yes, I see your point. And I've been there many times. Really easy questions--"Debit or credit?" and "Windows or Mac?" are the bane of my existence right now--somehow have to be answered with the customer's life story.

      And some of their questions come with the same thing. Had one guy earlier this week think he had to tell me the whole story of why he had to move back home from Georgia to live his mom's basement, doesn't have a job, and had his car repo'ed, all as a prelude to: "Where are your World of Warcraft game cards?"
      I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
      - Bill Watterson
      My co-workers: They're there when they need me.
      - IPF

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      • #4
        One SC i had, who pulled out thier CC and swiped it at the machine, which is askign debit or credit....

        Me: Sir, will that be debit or credit?
        SC: No. (OK why the hell did you swipe your card then?)
        Me: then press the red cancel button. (SC presses it) That will be $xx.xx
        SC: I wanted to pay debit but you made me cancel it. Do you know how to do your job?

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        • #5
          Ugh, and then they answer non yes or no questions with a yes or no.
          "Which city are you having this delivered to?"
          "Yes."

          Or there are the people who don't understand a damn thing that I'm saying.
          "Will you be paying by debit or credit?"
          "No."
          "Ok, well I can't accept any cash at this lane."
          "But I'm using Visa!"

          Or the ones who insist on using their own precious terms for things.
          "Will you be paying by debit or credit?"
          "No. Interac. It's called Interac."
          Actually it's called Shut Your Damn Mouth and Cut The Attitude, but I call it debit for short.

          Comment

          • #6
            customers who don't listen can be frustrating.

            Me- Can I have your phone number and name for pick up please?
            SC- *gives all the info and gives me the order*
            Me- Kay, total comes to xx.xx and that'll be ready in about 15 min.
            SC- Oh, I wanted that delivered.
            Me- We don't deliver sir.
            SC- Well then why didn't you say that in the beginning?!!?
            *click*

            um, if you had been listening to what I was saying you would have spared urself all the time u wasted on the phone with me.
            "You don't f*** with the people that handle your food!" -- Waiting

            Comment

            • #7
              Quoth rerant View Post
              Or the ones who insist on using their own precious terms for things.
              "Will you be paying by debit or credit?"
              "No. Interac. It's called Interac."
              Actually it's called Shut Your Damn Mouth and Cut The Attitude, but I call it debit for short.

              I had that one here. I responded by saying that Interac is a Registered trademark of The Royal Bank of Canada, and they charge us $250 everytime we use the word.

              Funny thing is they buy it, until they reach the exit door, then always do the thinking:

              "How can RBC charge them for saying it?" and then get's even funny as they start to look around. I asked one guy if he lost something whenthis happens, and he replied:

              "No... Just looking to see where the bank might have hid the microphones"

              Windows Operating System is an oxymoron."

              Oh, You want instant Gratification? Go f*ck yourself then!
              I found the problem. /dev/clue was linked to /dev/null

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              • #8
                Had a particularly "not-listening-to-you-la-la-la" Type this morning.

                CT: Store guy
                Me: La~

                CT: "Hey, Shiro, this is Tard from the CT store."

                Me: "What can I do for you?"

                CT: "Yes, I need a part for a truck."

                Me: "Sure, what part?"

                CT: "It's a Ford F-150."

                Me: "Okay, but what part?"

                CT: "92" (wtf?)

                Me: "Okay, what part?"

                CT: "It's a V6 with 4X4."

                Me: "Oooookay, what PART?"

                Sheesh! Good thing for carrying pads of paper tho, by the time he finally let go of his James Bond-level super secret of the PART...
                Now would be a good time to visit So Very Unofficial!

                "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

                Comment

                • #9
                  Quoth Shironu-Akaineko View Post
                  Sheesh! Good thing for carrying pads of paper tho, by the time he finally let go of his James Bond-level super secret of the PART...
                  Sooo..... What part?

                  ^-.-^
                  Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

                  Comment

                  • #10
                    Quoth Andara Bledin View Post
                    Sooo..... What part?

                    ^-.-^
                    Headlight Fluid
                    <Insert clever signature here>

                    Comment

                    • #11
                      Gah, I hate those people.

                      Me: It seems we don't have that book in stock. Would you like to order it?

                      SC: It's published by >this company<

                      Me: Yes, I see that information here. Would you like to order it?

                      SC: My friend had a copy but that was 2 or 3 years ago.

                      Me: OK. Would you like to order it?

                      SC: It seemed like a really useful book.

                      https://www.facebook.com/authorpatriciacorrell/

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