I have a HUGE pet peeve in the pharmacy. It happens to me several times a day, and nothing I do will ever stop it. Examples:
Person walks up to the pick up window: "I'd like to pick up my prescription." and stares at me.
Me: "Can I get your name, please?"
Person in drive-thru: "I need to pick up my sister's presciption, she said it'd be ready."
Me: "Patient's name, please."
Guy driving the car rattles off an address.
"Can I please get the patient's name?"
Person calls me on the phone. Tells me what medication they're on, what time they want to pick up their meds, why their left toenail hurts, everything but: "Can I get your name?"
And then there's the REALLY dumb ones:
"Can I get your name?"
"Lisa."
*headdesk* "Can I get your last name?"
"Why?"
"I need to get a prescription for John Smith."(not real name, but just as common) Thank God, someone with a clue!
"Can I verify your address?"
"No." I figure he's afraid of the evil mailing list.
"Can I verify your birthdate?"
"Why?"
"Because I have seven John Smith's at this pharmacy, and I need to make sure you're the right one."
"Oh."
Why won't they tell me who they are?
Person walks up to the pick up window: "I'd like to pick up my prescription." and stares at me.
Me: "Can I get your name, please?"
Person in drive-thru: "I need to pick up my sister's presciption, she said it'd be ready."
Me: "Patient's name, please."
Guy driving the car rattles off an address.
"Can I please get the patient's name?"
Person calls me on the phone. Tells me what medication they're on, what time they want to pick up their meds, why their left toenail hurts, everything but: "Can I get your name?"
And then there's the REALLY dumb ones:
"Can I get your name?"
"Lisa."
*headdesk* "Can I get your last name?"
"Why?"
"I need to get a prescription for John Smith."(not real name, but just as common) Thank God, someone with a clue!
"Can I verify your address?"
"No." I figure he's afraid of the evil mailing list.
"Can I verify your birthdate?"
"Why?"
"Because I have seven John Smith's at this pharmacy, and I need to make sure you're the right one."
"Oh."
Why won't they tell me who they are?
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