Working in Directory Assistance, I could start my own forum on SC's! But this is a special pet peeve:
A customer calls up for a doctor, or lawyer. He/she has a difficult foreign name--and the customer can't spell it!
If the SC was given this name by someone else, that's one thing. But if this is someone they've been going to for years, and they can't remember how to spell their name, that's quite another! It shows a lack of respect, in my opinion.
I need AT LEAST the first 4 letters of the name. No, our computer doesn't have a spell checker! I can try a couple spellings, but I don't have all day to check the listing, OK? If the SC can't provide me with at least that, I won't be able to find their listing--and that's not a bad reflection on me!
There, I feel better.
A customer calls up for a doctor, or lawyer. He/she has a difficult foreign name--and the customer can't spell it!
If the SC was given this name by someone else, that's one thing. But if this is someone they've been going to for years, and they can't remember how to spell their name, that's quite another! It shows a lack of respect, in my opinion.
I need AT LEAST the first 4 letters of the name. No, our computer doesn't have a spell checker! I can try a couple spellings, but I don't have all day to check the listing, OK? If the SC can't provide me with at least that, I won't be able to find their listing--and that's not a bad reflection on me!
There, I feel better.
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