This woman wasn't sucky, per se, but, well, you'll see what I mean.
Closing time has changed, and while we enforce it the only time we (and by "we" I mean the managers) let people stay until 10:00 is when they mention that the catalogue still states the 10:00 closing time.
So this woman starts to walk through my cash lane after 9:00 the other night and we have this conversation.
Me: I'm sorry but we're closed, and I can't let anyone in.
Woman: You're CLOSED? But I already drove here from Bolton (about an hour's drive from where my store is) and today was the only day I could get a truck!
Me: I'm sorry, but we close at 9:00 now.
Woman: But I'm a breastfeeding mother! I only need one thing!
This is the point where this woman burst into tears.
Me: If you'd like I can ask a manager, but I can't let anyone in, I'm sorry.
Woman: But I'm breastfeeding!
Ok, I totally sympathized with her that coming all this way and having it be for naught was a major bummer, but what does her being a breastfeeding mother have to do with anything?
Anyway, she then walked away, stood over by a furniture display and bawled her eyes out.
A manager ended up letting her in the store, and her "just one thing" kept the last cashier waiting for about 15 minutes after everyone had left.
So she wasn't sucky, but she was... something.
Closing time has changed, and while we enforce it the only time we (and by "we" I mean the managers) let people stay until 10:00 is when they mention that the catalogue still states the 10:00 closing time.
So this woman starts to walk through my cash lane after 9:00 the other night and we have this conversation.
Me: I'm sorry but we're closed, and I can't let anyone in.
Woman: You're CLOSED? But I already drove here from Bolton (about an hour's drive from where my store is) and today was the only day I could get a truck!
Me: I'm sorry, but we close at 9:00 now.
Woman: But I'm a breastfeeding mother! I only need one thing!
This is the point where this woman burst into tears.
Me: If you'd like I can ask a manager, but I can't let anyone in, I'm sorry.
Woman: But I'm breastfeeding!
Ok, I totally sympathized with her that coming all this way and having it be for naught was a major bummer, but what does her being a breastfeeding mother have to do with anything?
Anyway, she then walked away, stood over by a furniture display and bawled her eyes out.
A manager ended up letting her in the store, and her "just one thing" kept the last cashier waiting for about 15 minutes after everyone had left.
So she wasn't sucky, but she was... something.
Comment