Let me start off by saying at my casino they are currently undergoing construction due to the fact that we just got bought by another company. The new company is trying to tear out all the old crap and put their new crap in it.
Anyway, in the cage (where I work) they took out the sports ticket redeeming machine due to the construction. Fun times for us all... GRR.
Well it was about midnight when this old man came to my window and plops down one of the sports tickets to claim his "winnings." Now, what the machine does that we used to have; it confirmed whether or not the ticket was an actual winner. Some just aren't.
Dread filled me as I saw him put down the ticket.
Me: "I'm sorry sir but due to construction they've taken out our sports ticket machine so we can no longer cash them out."
The old man SC stares at me and I can tell something is about to explode...
SC: Are you F****** kidding me?!
ME: "No, sir. They open about eight o'clock tomorrow.
SC: Tomorrow??
ME: *looks at clock and realizes it is midnight* OH, well what I mean is in about eight hours.
This man is F word happy and I think its inappropriate to be yelling that word out in a casino and in my face.
SC: I have to wait eight F-ing hours to get my money? I have NO money! I was counting on this! Are you F-ing kidding me!?
I waited patiently until the "Are you F-ing kidding me" would stop but it never did! Finally my the grave supervisor walks up and he starts to yell the same thing at her. GS=Grave supervisor
GS: What's wrong? (As if she didn't hear him yelling!)
SC: This girl says I can't get my money?! But it clearly says how much I've won!!!
GS: We still would need to run it through the machine. We can't do anything from here. They removed our machine about a month ago.
SC: Are you F-ing kidding me?!
I'm just rolling my eyes and trying not to laugh at what an ass he's being.
GS: I'm really sorry sir. But we can't do anything about it.
SC: But I have NO more money! What am I supposed to do?
GS: I understand you're upset and I'm really sorry.
SC: Do you REALLY understand?
By this time I am getting irritated and annoyed. I don't know how many more times we can say sorry until it sinks in that THE MACHINE IS GONE.
SC: This is unacceptable! Unf-ing believeable!
And FINALLY he storms off.
I understand he'd be upset that he was broke but
1. He should've cashed it out at the race and sports book BEFORE they closed
2. It's not my fault that he has a gambling/laziness problem and didn't keep any money in reserve.
Anyway, in the cage (where I work) they took out the sports ticket redeeming machine due to the construction. Fun times for us all... GRR.
Well it was about midnight when this old man came to my window and plops down one of the sports tickets to claim his "winnings." Now, what the machine does that we used to have; it confirmed whether or not the ticket was an actual winner. Some just aren't.
Dread filled me as I saw him put down the ticket.
Me: "I'm sorry sir but due to construction they've taken out our sports ticket machine so we can no longer cash them out."
The old man SC stares at me and I can tell something is about to explode...
SC: Are you F****** kidding me?!

ME: "No, sir. They open about eight o'clock tomorrow.
SC: Tomorrow??
ME: *looks at clock and realizes it is midnight* OH, well what I mean is in about eight hours.
This man is F word happy and I think its inappropriate to be yelling that word out in a casino and in my face.
SC: I have to wait eight F-ing hours to get my money? I have NO money! I was counting on this! Are you F-ing kidding me!?
I waited patiently until the "Are you F-ing kidding me" would stop but it never did! Finally my the grave supervisor walks up and he starts to yell the same thing at her. GS=Grave supervisor
GS: What's wrong? (As if she didn't hear him yelling!)
SC: This girl says I can't get my money?! But it clearly says how much I've won!!!
GS: We still would need to run it through the machine. We can't do anything from here. They removed our machine about a month ago.
SC: Are you F-ing kidding me?!
I'm just rolling my eyes and trying not to laugh at what an ass he's being.
GS: I'm really sorry sir. But we can't do anything about it.
SC: But I have NO more money! What am I supposed to do?
GS: I understand you're upset and I'm really sorry.
SC: Do you REALLY understand?
By this time I am getting irritated and annoyed. I don't know how many more times we can say sorry until it sinks in that THE MACHINE IS GONE.
SC: This is unacceptable! Unf-ing believeable!
And FINALLY he storms off.
I understand he'd be upset that he was broke but
1. He should've cashed it out at the race and sports book BEFORE they closed
2. It's not my fault that he has a gambling/laziness problem and didn't keep any money in reserve.
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