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Hey all, I've been gone for quite some time, but I'm back now 
I've started working in a call center for an online gaming site. Policy states that when you make a deposit with a credit card, you need to submit a Credit Card Verification Form (which you can fax or email to us) before you can receive a payout. On this form, you have to make an imprint of your credit card. Basically, you just put your card under the form and rub it with a pencil. This is simply so that we can tell you have the actual card in your possession and didn't identity theft somebody.
Enough explanation.
I had a client send an email asking how to make the imprint of the credit card. I figured, "Hey, everybody has a brain-fart type of day, right?" So I gave him some slack. I explained the imprint process to him, answered the rest of his questions and hit the merry little "Send" button.
Two Minutes Later. I get another email from this guy. Surprising, because we're in a queue system, so the email could have very well gone to somebody else. No, I had to experience the sheer stupidity.
In the email, he asks: "How do I get an imprint of my card on the email?"
I figured if I didn't tell him exactly what to do, step by step, that he'd end up bashing his credit card against the computer screen and yelling at us for making him ruin it. So, this is what I had to tell him, "In order to make an imprint of your credit card on the verification form, you must first print out the form."
I never thought that I'd have to type something so.... dumb.
I've started working in a call center for an online gaming site. Policy states that when you make a deposit with a credit card, you need to submit a Credit Card Verification Form (which you can fax or email to us) before you can receive a payout. On this form, you have to make an imprint of your credit card. Basically, you just put your card under the form and rub it with a pencil. This is simply so that we can tell you have the actual card in your possession and didn't identity theft somebody.
Enough explanation.
I had a client send an email asking how to make the imprint of the credit card. I figured, "Hey, everybody has a brain-fart type of day, right?" So I gave him some slack. I explained the imprint process to him, answered the rest of his questions and hit the merry little "Send" button.
Two Minutes Later. I get another email from this guy. Surprising, because we're in a queue system, so the email could have very well gone to somebody else. No, I had to experience the sheer stupidity.
In the email, he asks: "How do I get an imprint of my card on the email?"
I figured if I didn't tell him exactly what to do, step by step, that he'd end up bashing his credit card against the computer screen and yelling at us for making him ruin it. So, this is what I had to tell him, "In order to make an imprint of your credit card on the verification form, you must first print out the form."
I never thought that I'd have to type something so.... dumb.
) so I was doing the cash office, self scan and service desk since the self scan person had to go on a checklane as a second cashier. I went over and scanned the alcohol for the cashier as she was under 21 and went back to the selfscan as there was a customer staring blankly at the machine. I asked if she needed help and this is where my brain locked:
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