Tweet
I swear I had a problem with every single one of my orders the other night. Most of them were just small problems, that weren't really problems, and just minor annoyances, but they added up pretty quickly.
The worst part of my night though was about half an hour into my shift, and is probably what had me so annoyed for the rest of the night. I got a three-cart $400 order. When the guy tried to pay me, his credit card was declined. He told me I must have run it through wrong, and that's why it was declined. Um yeah, I've only been a cashier here for four years, I think I know how our credit card machines work.
But, I ran through his card again anyway, it was declined again. He started telling me that he's shopped at our store before, and had never had a problem before, so it must be me. I call over the manager, since he's insisting that I'm doing it wrong, so she can try. She does the same thing as me, and again, it's declined. He argues with the manager, telling her that she should train their cashiers on how to take credit cards as payment. She and I keep on trying to explain to him that his card just won't be accepted, and start to ask him if he has another way to pay. He doesn't.
Wait, it gets better. He continues to argue with us for a few more minutes, and then I hear a crash. A whole case of drinks - in glass bottles - has fallen, right onto the floor right in front of my register. So now I have a customer who doesn't think I know how to use run through a credit card, and broken glass and juice drink all over the floor. The manager has the guy go up to the desk with her, so I can deal with the mess.
It takes me awhile to clean up the mess, there was a lot of glass and liquid, but at least it smelled okay. (The worst is when vinegar bottles break, they smell horrible, this had a nice fuity smell.) The guy was still up at the desk arguing that it was MY fault that his card was declined. He was in the store for about half an hour before leaving, when we then had to put reshelve the three carts full of crap.
That was the begining of my shift. At the end of my shift, I got a busy rush. Why so many people feel the need to do their grocery shopping at midnight is beyond me. I was the only cashier still there, and had a line. It was all small orders of a couple items each, so it wasn't too bad, but the lady at the end of the line had to complain about it.
Me - How are you today?
SC - Why aren't there any other lines open?
Me - Well, it's late, all of the other registers have been closed for the night.
SC - I had to wait a long time in line.
It had been about a five minute wait.
Me - I'm sorry about that.
SC - I want to get home and go to sleep.
Me - Thinking - And I want to what? Stay here all night
SC - I could shop somewhere else.
Me - Thinking - You could, but you'd have to wait until every other place opens tomorrow morning. (We're the only local store that is open 24 hours.)
She bitched some more before leaving.
What a fun day that was.
The worst part of my night though was about half an hour into my shift, and is probably what had me so annoyed for the rest of the night. I got a three-cart $400 order. When the guy tried to pay me, his credit card was declined. He told me I must have run it through wrong, and that's why it was declined. Um yeah, I've only been a cashier here for four years, I think I know how our credit card machines work.
But, I ran through his card again anyway, it was declined again. He started telling me that he's shopped at our store before, and had never had a problem before, so it must be me. I call over the manager, since he's insisting that I'm doing it wrong, so she can try. She does the same thing as me, and again, it's declined. He argues with the manager, telling her that she should train their cashiers on how to take credit cards as payment. She and I keep on trying to explain to him that his card just won't be accepted, and start to ask him if he has another way to pay. He doesn't.Wait, it gets better. He continues to argue with us for a few more minutes, and then I hear a crash. A whole case of drinks - in glass bottles - has fallen, right onto the floor right in front of my register. So now I have a customer who doesn't think I know how to use run through a credit card, and broken glass and juice drink all over the floor. The manager has the guy go up to the desk with her, so I can deal with the mess.
It takes me awhile to clean up the mess, there was a lot of glass and liquid, but at least it smelled okay. (The worst is when vinegar bottles break, they smell horrible, this had a nice fuity smell.) The guy was still up at the desk arguing that it was MY fault that his card was declined. He was in the store for about half an hour before leaving, when we then had to put reshelve the three carts full of crap.
That was the begining of my shift. At the end of my shift, I got a busy rush. Why so many people feel the need to do their grocery shopping at midnight is beyond me. I was the only cashier still there, and had a line. It was all small orders of a couple items each, so it wasn't too bad, but the lady at the end of the line had to complain about it.
Me - How are you today?
SC - Why aren't there any other lines open?
Me - Well, it's late, all of the other registers have been closed for the night.
SC - I had to wait a long time in line.
It had been about a five minute wait.
Me - I'm sorry about that.
SC - I want to get home and go to sleep.
Me - Thinking - And I want to what? Stay here all night
SC - I could shop somewhere else.
Me - Thinking - You could, but you'd have to wait until every other place opens tomorrow morning. (We're the only local store that is open 24 hours.)
She bitched some more before leaving.
What a fun day that was.
Comment