Concepts that should be simple

[Chanlin]

Is it just me or do people seem to not be able to grasp even the most exceedingly simple procedures. I suppose this shouldn't surprise me.

To sum up why I am asking this I work Local Number Portability among other things at my call center. For those non US residents this is a law in the US that says any customer of any phone service provider may transfer their number to another provider. It used to be that changing providers meant you were stuck with getting a new number, but under this law as long as you are still in the same geographic region with the new provider they must transfer your number if asked.

This of course requires account verification IE account number, pin number/password, name, address, zip code etc to prove that you own the account being transfered.

So my question stems from the following exchange:

Me: Company X replied to our port request stating that Y information you provided is not correct.

Customer: So what should I do/ But I'm positive thats correct, what should we do?

(now the second response there is not so bad)

Me: Well, your best bet is to call X company to get/verify Y information from them.

Customer: But how do I do that/ but i'm positive the information I gave you is correct, what can YOU do about it

Me: *gives number to X company porting department* / I can't do anything but tell you what they have told us. If your sure thats correct you need to work that out with X company.

And we can go around and around and around. I just don't get why its such a difficult concept that when we tell you some bit of information you gave us, according to your current providers, is wrong that your best bet is to verify that information with them rather than grasp at straws with us. Bonus points to the people that insist we try new information several times before finally breaking down and calling the other company.

[Apathy]

As we've seen before, whoever you're talking to on the phone must be able to handle your problem. The concept that you might need to talk with someone else is totally foreign and unacceptable.

[blas]

Here's a concept that should be easy.....counting to 3. Yet people where I work can't even do that. They write down that there's 3 boards for me to work on. There's 2. Not 3.

The short bus lost another wheel, it seems.

[Irving Patrick Freleigh]

The short bus lost another wheel, it seems.

Plus the gas was siphoned out of the tank.

[amphrite]

There are times that I teach high schools for their phys ed component, and a couple of years ago, I became convinced that counting was apparently a college level skill. :cries:

[Samaliel]

Around here, they can't spell to save their lives but, trust me, they can count if properly motivated.

[Brightglaive]

There are times that I teach high schools for their phys ed component, and a couple of years ago, I became convinced that counting was apparently a college level skill. :cries:

That's a sad commentary on the state of our schools......but I find it Hilarious! (Only because I haven't had to deal with people who can't count)

Around here, they can't spell to save their lives but, trust me, they can count if properly motivated.

It drives me crazy that people can't tell the difference between your and you're (contraction of 'you are') or there and their or lose (as in lost in translation or talking about a loss) and loose (as in I let loose on the SC or I let the cow loose in the field)

[Samaliel]

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