My coworker L tried to help a woman collecting a pre-booked ticket from one of our machines.
SC: "How does this work."
L: "Just swipe you card."
SC: "I CAN'T HEAR YOU. Speak up!"
L, moving closer. "Swipe your card. Or we can do it at the box office for you."
SC: "No, I need to learn how to use the machine."
SC tries several times and L takes the lady and her card to the box office.
No booking is found.
L: "Are you certain you booked it with this card?"
SC: "I only have one card!"
L: "When you booked it did everything work okay, did it go through?"
SC: "Yes."
A manager is called, a more detailed search is done on the office computer. Her booking is found. At which point SC says, "Oh I have a new card. I must have used that."
SC: "How does this work."
L: "Just swipe you card."
SC: "I CAN'T HEAR YOU. Speak up!"
L, moving closer. "Swipe your card. Or we can do it at the box office for you."
SC: "No, I need to learn how to use the machine."
SC tries several times and L takes the lady and her card to the box office.
No booking is found.
L: "Are you certain you booked it with this card?"
SC: "I only have one card!"
L: "When you booked it did everything work okay, did it go through?"
SC: "Yes."
A manager is called, a more detailed search is done on the office computer. Her booking is found. At which point SC says, "Oh I have a new card. I must have used that."

Comment