Was just remind of this of this by the voices in my head a few minutes ago. (No other explanation for why it occured to me, really).
Back when I worked for the answering service, we had one particular client - one of the few, at that - who had a pager just for himself. When I started there, there was already a huge warning in big red letters on his account page that Under no circumstances was he to be allowed a wake up call. And that the Customer had been made aware of this
I promptly dismiss it - after all, he has to know about this if it's so prominently displayed, right?
Fast forward a couple of months, he calls in. This is the first and only call I've received in over a year for this line.
Sure enough, he asks for a wake up call.
Me: Extra Crispy
APG: Annoying Pager Gut
Me: Sorry Sir, we don't do that.
APG: But you have to, I pay for this pager!
Me: I'm sorry sit, but we are not allowed, under any circumstances, to act as a wake up call for you.
APG: I'll go to your boss about this! You'll regret this!
Me: You can go right ahead, sir. But I still can't give you a wake up call.
APG: This is (if you didn't guess what word was coming up, you've not been doing retail/CS long enough ) Ridiculous! I demand your name!
Me: Certainly sir, It's Dilorenzo. That's D-i-l-o-r-e-n-z-o.
APG: I'll be speaking to your boss about this in the morning! In all my years at this company, I've never been told I can't have a wake up call.
Me: I beg to disagree sir. *Boss* will repeat what I have told you.
Sure enough, never heard anything about it from Bossman, and never received another call from that client either. Surprisingly, he did keep his pager.
Back when I worked for the answering service, we had one particular client - one of the few, at that - who had a pager just for himself. When I started there, there was already a huge warning in big red letters on his account page that Under no circumstances was he to be allowed a wake up call. And that the Customer had been made aware of this
I promptly dismiss it - after all, he has to know about this if it's so prominently displayed, right?
Fast forward a couple of months, he calls in. This is the first and only call I've received in over a year for this line.
Sure enough, he asks for a wake up call.
Me: Extra Crispy
APG: Annoying Pager Gut
Me: Sorry Sir, we don't do that.
APG: But you have to, I pay for this pager!
Me: I'm sorry sit, but we are not allowed, under any circumstances, to act as a wake up call for you.
APG: I'll go to your boss about this! You'll regret this!
Me: You can go right ahead, sir. But I still can't give you a wake up call.
APG: This is (if you didn't guess what word was coming up, you've not been doing retail/CS long enough ) Ridiculous! I demand your name!
Me: Certainly sir, It's Dilorenzo. That's D-i-l-o-r-e-n-z-o.
APG: I'll be speaking to your boss about this in the morning! In all my years at this company, I've never been told I can't have a wake up call.
Me: I beg to disagree sir. *Boss* will repeat what I have told you.
Sure enough, never heard anything about it from Bossman, and never received another call from that client either. Surprisingly, he did keep his pager.
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