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So, now we've got a running joke in the office. With most of our sales reps, we say, "Wow, their elevator doesn't go all the way to the top." But there are a select few who we've decided don't even have an elevator in their shaft, for it to go to the top. My most recent experience with one of our special people.
T has been working with the company longer than I have, and we've always had a pretty lenient return policy. Most of the time, I forget whether it's 30 or 60 days. However, he sends me a return request, for an ink cartridge that was purchased back on Aug 8th 3007.
Aug 8th.....Yeah, last I checked, that doesn't even fit in the 6mo period (as sometimes, depending on the situation we'll push the rules to 6 months). Now he's trying to pull this line of "Well if you can get this done for me, I'd be greatly appreciative, because we're about to lose this customer." Too bad, I happen to talk to this particular customer on a regular basis, and they love us (as this is one of the customers who tells me how wonderful I am, every time they call). I'm not sure whether to laugh my ass off at him, the next time he calls, or just tell him where he can stick those cartridges, and then pay the customer himself.
Weeee, another day in life of returns and phone answering!
T has been working with the company longer than I have, and we've always had a pretty lenient return policy. Most of the time, I forget whether it's 30 or 60 days. However, he sends me a return request, for an ink cartridge that was purchased back on Aug 8th 3007.
Aug 8th.....Yeah, last I checked, that doesn't even fit in the 6mo period (as sometimes, depending on the situation we'll push the rules to 6 months). Now he's trying to pull this line of "Well if you can get this done for me, I'd be greatly appreciative, because we're about to lose this customer." Too bad, I happen to talk to this particular customer on a regular basis, and they love us (as this is one of the customers who tells me how wonderful I am, every time they call). I'm not sure whether to laugh my ass off at him, the next time he calls, or just tell him where he can stick those cartridges, and then pay the customer himself.
Weeee, another day in life of returns and phone answering!
LOL
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